Can't contact Google?

[Jellybeanz1]

My dh has a problem with his Gmail account but cannot get hold of Google to sort it out. Basically someone has been given exactly the same email address as him by Gmail. He's receiving endless updates from her Facebook and even an emergency email about ambulances going to her address.

He can't remember his original password as he hardly uses the account but he receives his receipts from play store etc.
He needs a password reminder to access it by Gmail but can't because it would get sent to her account - which is obviously very dangerous. He cannot contact Google.

He was even directed to California for a recorded message which said they were not offering customer services. Has any one any suggestions. He's actually going on about writing to his MP? There must be a better way, can anybody help?

No, it's no one's fault but the ladies. She's typed her address in wrong.

Is her full name in the emails somewhere? Find her on FB and tell her to change her email!

Thank you everyone he is a happy bunny now and no MP's were harassed in the investigation. He has gone on to Facebook to vent. Mirai 'my Dad' I love that. I'll be using that one for a while.
Still why are Google impossible to contact?

No, the only person at fault is her. Not google. Not FB.

FB cannot control what addresses people try to use, all they can do is what they are doing. Which is send out confirmation emails so that if it isn't him trying to set up the account he just doesn't have to click on the link, and it wont tie the FB account to his email address. It's even possible there is a bit in the emails from FB which says something like "if this isn't you then [do such and such]"

They aren't impossible to contact, you just can't do it by phone. You can submit forms on most of their products.

Thanks BlackbeltinBS we are doing it as I type.
for all xxxx

Not surprisingly for an internet company, their help center is online. First thing I found when I googled was this: support.google.com/mail/answer/10313?hl=en&ctx=forumwelcome1

The lady has typed her own address in. She may not have verified her fb account or she later changed her email after verification. She hasn't got the same email address as your husband.

She wrote my dh Gmail address when she set up her face book account. Twigged it thanks all.

The online support just sent us round in circles to answerphone messages. Thank you the power of MN ers.

Whilst we're on the subject of google and gmail google play. How secure is your account? Do you have 2 step verification set up? If you haven't it might be an idea, especially if you have a card linked to a google play account.

JellyBeanz1 if you think how many millions upon millions of people are effectively clients of Google's, then it might help you work out why they don't have a call centre for angry-but-misguided queries such as yours!