To think Warren Evans' delivery policies (outside London) are ridiculous?

[SleepingOnTheFloor]

I just want my bloody bed to be delivered!

Bought a bed, mattress and some furniture in August. Advised delivery would be on x date in September. OH arranged to have x date off work. They only deliver a few days a month to my area so we've already been waiting a month.

Received a voicemail on Friday advising that they couldn't do x date, but would be coming the following day. Not possible to have that day off and don't have anyone willing to sit in my house all day waiting for a delivery. Sadly I do not own a house elf and school get pissy about making your kids stay at home to sign for your deliveries.

Tried to rearrange. The next delivery slot is NOVEMBER. Thought, fair enough, would suck it up, but they CAN'T GIVE ME A DATE UNTIL TWO DAYS BEFOREHAND. They can tell me that it will be one of three days, but not which one.

I explained that we wouldn't be able to get time off at that short notice (plus limited hols left so can't book all three days, even if that was a reasonable course of action). Nothing they can do, it's my fault for living in this postcode.

Unless they can work miracles tomorrow and actually give me a delivery date I'm going to cancel the order. I did tell them this, but they really couldn't have given a toss. Presumably the business is doing exceptionally well so they don't need my custom.

The three day thing must be a more recent thing as I managed to get a weekend date some years ago without any issue.

AIBU to think a business should be able to give you a delivery date with a reasonable amount of notice? Do they only expect to sell to people who don't work and who have no outside commitments? Why can't they deliver on bloody weekends?

I bought my bed from a local shop - they delivered on exactly the day I wanted (within a week, I think), brought it up two flights of narrow stairs, and assembled it.

I've never heard of Warren Evans.

Businesses like that deserve to go bust. They then whine that Amazon (or whoever's the villain of the hour) killed them, when it fact it was their own stupidity. Mind you, customers who enable them by tolerating such policies don't help. "Can you deliver it by the end of the week? No? Then I don't want it then" is a pretty reasonable policy.

I'm sure I looked into buying something from them a few years ago and concluded that they were so London-centric that it made their adverts in the (national) Sunday supplements pointless.

I have concluded that furniture is a bit like wedding dresses.

They don't actually have a warehouse full of them already made.

You order it, they then put your order in a filing cabinet somewhere and ignore it for a few months, then they make it and send it to you (and in the case of wedding dresses only then do they make any effort to make it fit you).

Someone somewhere must have thought that a delay would make the item seem more desirable and exclusive, because it doesn't take 6 months to make a standard bed (or dress) that you sell hundreds of every month.

The only reason I didn't use the local bed shop was because they previously cocked up an order resulting in a delay, although at least they were apologetic and delivered on a day on my choosing. And didn't blame me for living in the wrong postcode.

I'm still smarting about our warren Evans bed 7 years later. Love it, had wanted one for ages (first bed purchase after furnished rentals/other people's discards) but miffed that the permanent "offer" price advertised in the paper did not include VAT, which seemed to only be mentioned at the v last minute. I'm pretty sure that's actually illegal but we were young & invested bye king a special trip to the shop between contract & completion of our first house move so did not make a fuss :(

Nobody rang me.

I rang them.

They really couldn't have given a toss. Nothing they can do, can't give me a delivery date, tough shit.

Order cancelled. Thankfully they (eventually) agreed not to charge a 25% cancellation fee.

They really do deserve to go bust. How hard is it to offer weekend delivery, named delivery dates and customer service that isn't rude and unhelpful?

That's rubbish.

We have a Warren Evans bed. Very pleased with it. BUT we bought it when we lived in London.

I live in Gloucestershire and bought Warren Evans beds for my sons ( same bed x 2 but at different times) they move like lightening when they do arrive, bed in, assembled and team departed in what seems like 5 minutes. Very pleased with mine.

I can't fault the delivery men we had last time, the problem is getting the bloody thing onto a delivery.

And they more or less accused me of lying at first when I reiterated yesterday's call as they misunderstood what had been said.

We've got Warren Evans furniture and I love it but yes, they take forever to deliver and they tried to change our delivery date to a few weeks later for our bed. I was 37w pregnant and had been sleeping on an air mattress on the floor for 5 weeks in our new house. It was an entertaining phone call. I won