I send my 10 month old apple chassis to be repaired as it has been collapsing . They got back to me after two days saying the needed the seat unit too . So now two weeks later they have contacted my retailer to say the fault is due to excessive weight being put on it and they can either send it back of repair it for a fee of £50 . I am absolutely not accepting this . Apart from the fact I really don't have a spare £50 I paid over £700 for a pram that's broken within the first year and they want me to PAY to have it fixed ???
They've said they put it on a machine to test it as it said its been excessive weight . His pram bag is on it all the time and sometimes dds school bag but that's it other than the occasional bag of shopping (ie clothes/make up etc) if I go to town. I'm fuming I love that pram but I am absolutely not willing to pay to get it fixed . I need to phone icandy directly (ASAP as I won't get another chance) I'd like to know my legal rights before phoning them . Thanks