My bil has recently suffered from multiple strokes as well as other serious medical complications which have left him permanently disabled.
He has lost most of his sight, has very limited movement in one side of his body and his communication have all be affected.
He married ny sister last week.
A couple of weeks before that he went to a very large and trusted high street chain to buy his suit for the wedding. My db went with him to help him shop and try things on as he would have been unable to manage this himself.
The whole experience was very difficult for him, he is still coming to terms with his disability and has lost a lot of confidence. He is a young man (under 30) and is really struggling with everything.
When it came to trying on the suit he was told that no disabled changing room was available for him to use as it was being used for storage while the sale was on. No apology and no offer to clear it.
My db explained that bil would struggled to try the suit on by himself and that both of them would need to get into the changing cubicle.
There was still no offer to clear the larger changing room and it was suggested that bil undress and change in a cubicle with the door open and db stand on the outside of the cubicle to help him. So that's what happened.
I am disgusted at this. I feel it's degrading and bil was very upset.
We complained to the store and received a standard response which we were unhappy with. We have since asked for a written apology and reassurance that this won't happen to others, neither of which have been forthcoming.
Bil is unhappy with the way that this has been dealt with, as are the rest of us.
I want to make it clear that no one is hoping for money/vouchers etc, just an acknowledgement that this is bad practice and won't happen again and some understanding about why we are so upset.
So AIBU to expect this and if not then what's the best way to proceed?