My payslips are wrong every week

[NotmylastRolo]

I am on a zero hours contract. I work 30 hours per week. I get paid weekly. My salary slip itemises each call I make to each customer. I do rounds of half hour calls for personal care and visit up to 10 customer calls per round. Sometimes I do longer calls of several hours for just one customer but this is rarer. Against each customer care call on my salary slip is an entry for petrol money at the company rate (calculated by them and always too little but at least something towards the mileage which can be up to 25 miles per round on my car mileage recorder).

My issue is that my salary slip is always wrong each week. Petrol money is "forgotten" some weeks (but not every week - just one week in four probably) so some weeks I get no petrol money for my care calls. I am told this is an IT error but it is never corrected as no one knows how. Sometimes the hourly rate for the job is wrong and I am underpaid the hourly rate. Sometimes I get paid for only 2 hours when the job was 5 hours at a particular customer's house. The salary person asks me to give him a list of errors when I say my salary slip is wrong again but it just sits on his desk and nothing is sorted out.

How do I get my back pay when it is made up of so many small errors now mounting up to several hundred pounds over the year. I cannot get my employers to even take my lists of errors seriously. I have gone higher and higher and up as far as the Area Manager but after the initial "we value you and will sort this out by next week" speech I never hear back.

I am a low paid worker so cannot afford any outside help so need to sort this out myself. Any help or suggestions appreciated!!!

Contact the CAB your company is stealing from you.

I w

Sorry, fat fingers :)

You need to go direct to your HR department. Keep a detailed log of every timesheet and payslip. Prove that they are paying you incorrectly.

If HR don't do anything then you are best contacting ACAS for advice.

I have kept a personal handwritten list of every job I have done since starting and always check each payment made to me on my salary advice slip against this. This is how I know there are errors! All the staff moan privately to eachother that we are paid wrong (jobs or mileage unpaid to us) but no one except me has raised the issue with the manager. The firm must owe hundreds to current staff and thousands overall to ex-staff who never checked their salary slips. I find it hard to believe that no one checks their salary slip but it is true!

My problem is that no one who does salary or manages the office is interested in sorting out the mess which gets worse each week as more and more errors compound. Last week I got no mileage at all (I was told it was a glitch in the computer but it will never be rectified or back paid to me now as the week has passed). I am probably £20 down in that week's salary as this is what I estimate my mileage to have been. Trouble is it is so hard to calculate as they give their own sum of money for mileage but it never equates to what I do in my car (it is always for less miles than I do and paid at 20p per mile). I can do 4 miles to a call and get 32p as my allocated mileage for that journey!! I accept this and have not actually queried that mileage is undercalculated but I object strongly to using my own car and petrol and getting nothing for doing a week of probably on average 70-100 miles to do my calls. I don't want to change the world - I just want my bit to be right!

Would the CAB be able to go back over a year of calls and tease out all the errors? It seems a big ask. I would not be able to do this as it has now grown too big and complicated and I do not know the rules and regulations regarding salary and reimbursements for mileage.