to think this is illegal?

[trashcanjunkie]

have seen a shop selling scarves on etsy. Their retfund policy seems a little outlandish - to quote

'We have great faith in our work and we are confident in our customer?s choices. So much so, we have decided that all orders are final and there are no returns or exchanges.

Although we pride ourselves on our presentation and photography, your computer screen is not as refined and subtle as the human eye. In other words, things may look slightly different to you as you hold them in your hand."

Is this allowed?

refund!

Dont know if it is allowed but its enough to make me.shop elsewhere.

I should think they mean if there's nothing actually wrong with it there's no refund because presumably everything's bespoke.

I understand where they're coming from but it would probably put me off.

Legally, sellers don't have to offer refunds just because a customer changes their mind or doesn't like something. So if the scarf isn't as you expected but the description online was accurate, they aren't obliged to give a refund. On the other hand if the item they send is very different from the item in the photo you'd be entitled to a refund on the grounds that its not as described.

I'd probably avoid buying from them if there is a suitable alternative with a better refund policy.

Is the seller in the uk? It is a breach of the distance selling regulations.

What country are they selling from? I think retail law varies greatly.

I think they are uk based. I took the meaning as being ALL orders, iyswim. I was bored browsing as opposed to serious shopping, so I'm not personally fussed. In fact most of it was artsy twollop. Bits of linen with a string of mohair sewn on.

In the UK statute law overrides terms and conditions. If the goods were faulty you would still be entitled to a refund. eg they put in their t&c that anyone requesting a refund would be exterminated by a Dalek or that all refunds must be accompanied by a letter from your personal unicorn. Doesn't matter - I think it falls under the Distance Selling Regulations.

However I would go elsewhere as the grief trying to sort out any problem would be significant.

Distance selling has to allow refunds. And they cannot turn down refunds/exchanges on faulty items.

All distance sellers (Internet and catalogue) are required to accept returns within 7 days of your receiving the goods, for any reason including you just changed your mind. I think it's 7 days. Maybe 14. If the items are faulty or demonstrably not as described there are stronger protections. However, would you really want to have the argument? Don't shop there!

It would be quite difficult to determine whether a bit of linen with a string of mohair sewn on was faulty or not.

In any event, I think it needs to state that your statutory rights aren't affected. I'd shop elsewhere - it sounds arsey and self-serving.