AIBU to think my Samsung fridge freezer is an expensive rip-off?

[kweggie]

Crouching over an iced-up fridge with a hair dryer was never on my wish-list of fun ways to spend a Friday night. Not only am I furious that I have got to do this AGAIN, and throw away warm food, I am spitting blood and feathers here because this is the REPLACEMENT of the original fridge freezer which did exactly the same. 'Can I borrow a hair-drier?' isn't what engineers usually ask when they come to fix your fridge , is it ? They came , they blow-dried, they left- and the sodding thing iced up all over again. Is some-one taking the michael here? I paid hundreds of pounds and got a good-looking idiot of a fridge. Shouldn't it do what I paid for? AIBU?

Oh, I had this very same problem (I also have a Samsung american style one).

I've had to have this sorted out twice. Other than that, it's OK. The ice builds up & interferes with the fan & makes a god-awful noise, right?

Is it supposed to be frost free?

We have no shelves in our Samsung larder fridge. They all collapsed and they aren't exactly cheap to replace, despite the obvious shoddy quality.

Yes it's supposed to be frost free. AND it's supposed to be a fridge as well. (do I sound a bit bitter and twisted....)

The racket is awful , a sort of death rattle, and now it's out of warranty. I feel like I have been duped. If you go-ogle Samsung RS21 there are masses of complaints about the same fault. AAAAARGH
I have rung in the past and they are just not interested even though it had the same fault when it was still under warranty. If the engineers they sent had told me that the fault could never be remedied,only relieved, I would have asked for my money back...

Call trading standards for advice. It sounds like a manufacturing issue so they should be able to help you even though it's out of warranty.

Thanks orangepudding. Wiil try. Have just fired off a shirty email to Samsung as well, then it's back to the hair-drier , towel at the bottom of the fridge and the constipated- ape- pose for the next twenty minutes.
Crowler, ask for your money back...

I found www.samsung.com/uk/homevisit/this Is your newer?

www.samsung.com/uk/homevisit/

thanks op, will have to check my model. will let you know!

The experts tell you not to bother with frost free. We never will again when a power spike killed our frost free.

Overly expensive for little gain and they are known to fail.

My engineer told me it was normal, and to be fair this was ages ago. We haven't had a problem in probably 2 years? The noisy/icy issue appeared when the fridge was in it's infancy, so I though we'd bought a lemon. Now though, I think it's fine.

Wel I hope you are right. After extended emails and a lengthy phone conversation, I was advised that I could have asked for compensation if it was not 'repairable'. When I said that it was a design fault so could never be repaired, only nursed, I was corrected. NO!NO! Not a 'design fault'!!!! It's a DESIGN FLAW'!!!! Which is obviously very very different but still means that that they won't give me anything because it is now 'out of warranty'. No use arguing it was rubbish when it was IN warranty.

I asked if they thought I would have bought it if there had been a sticker on the fridge saying there was a 'DESIGN FLAW'.....and was told no-one selling electronics would tell you if there were any problems with the product. True, but sounds sadly cynical to me.

SO- if you have a problem with your Samsung, I advise that you complain like crazy and make sure they log it.

ASK what compensation you can have if it keeps needing to be repaired

OR in my case, never EVER buy a fridge from them again!

LAMENTABLE!

I still have that fridge. Every so often DP is on Fridge duty with a steamer blasting the ice away.

And I have had the engineers out FOC to fix it on more than one occasion.

It is now out of warranty like yours kweggie and DP had similar conversations but they would not budge.

Its OK at the moment, but we did buy a fridge thermometer to keep inside so that we could monitor the temperature as the outside digital display LIES