about the designer of my new extension?
A little bit of background first. We were granted a Disability facilities grant which has been used to build an extension at the rear of our property, we now have a new bedroom with ensuite and a new kitchen, as they knocked the old one down. We have contributed 40% of the build costs. The council employ a property management company to design and over see the building of these projects and we become their client and the liaise between us and the builders.
Since this project started I have had nothing but problems with the designer's lack of communication, failure to adhere to disabled access regulations, refusal and then denial of OT recommendations, refusal to liaise between myself and the builders, refusal to let me see the specifications.
*he has failed to notify me of 2 changes to start dates.
*he has failed to notify me of appointments involving OT.
*he has failed to notify me of changes/cancelled appointments
*OT made various recommendations on requirements for my DD and he has only done 2, then has denied the recommendations were ever said.
*he has designed a ramp for a wheelchair user that covers approx. 18 metres with 4x90 angles, that isn't wide enough for a chair to make the turns and has obstacles in the way (soil stack) and has no turning circles, hand rails or landings so the external doors cannot be used.
*I made one complaint about the builders instead of him dealing with it (as he previously stated all complaints must go through him) he passed the email on to the builders and made no mention of it to me again. And will go out of his way to avoid talking to me, the builders have picked up on this.
*The spec doesn't match the drawings and the building doesn't match the spec or the drawings. (I have had to sneek looks at the spec)
*I have had to redesign my kitchen because he refused to provide new drawings after a major wall moved 6in causing an access issues.
The list can get so much bigger, handles that cannot be used be a person with limited mobility in their hand, refusal to reinstate things because they are not on the spec.
I have a bloody good extension, the builders have done a fantastic job but I am left with a building that the wheelchair user cannot get out of as we have no ramp, wiring that I have to do myself because he hasn't put it on the spec, I have to make applications for money to cover things that should have been put on the spec originally.
I am so stressed because of this one man and worried that he could cause this much stress to a vulnerable person WIBU to complain to the council about him?