To think this major high street retailer is wrong and the store manager was out of order

[Notalone]

I have been looking for a dress for ages and finally found one on Friday that makes me feel amazing. It is pretty much a bog standard dress really but with clever folds and a belt that sets it off perfectly. Except when I wore it at the weekend I realised the belt is stupidly small and squashed me that much I had to take it off. It didn't look the same without the belt though.

I went down to the shop to ask them to exchange the belt for a bigger one and the cashier said that a lot of people had said the same thing but she would have to check with her manager. The manager comes out and refuses saying that if she gives me a different belt then it would make another dress faulty so no she won't exchange the belt. She can't order another belt from the manufacturer either but would give 20% off the dress. I explained that no, I just wanted a belt that actually fit me because the dress is just not the same without it and I want to keep the dress. She looked me up and down and sneeringly said that SHE had tried the belt on, was the same size as the dress and it wasn't big on her at all. I retorted that my friend who is a size 8-10 struggled to fasten the belt too so therefore it wasn't me buying a too small dress. She then said it was only me with the problem and no-one else had complained. I said that is not what her cashier had said so she glared at the cashier and said she should have fed that back to her.

The end result I that she refused to swap the belt and I now have a dress that just isn't the same. I am sorely tempted to go to another tore, try a bigger dress on and just switch the bloody thing over myelf even though I know this isn't right really.

I know there are bigger issues than this but I feel really peeved because the dress cost more than I would usually spend and I really love it with that frigging belt

[McNewPants2013]

i was being sarcastic.

[samlamb]

Notalone. I would have done the same. All of these ott posts about breaking the law make me laugh!!

[candycoatedwaterdrops]

It was still stealing however you dress it up but go on, justify it to yourself if it makes you feel better.

[StuntGirl]

Thing is, the police are hardly going to come knocking on your door or anything, but it doesn't make it any less wrong.

Not a do gooder. I just have morals.

[LittleBearPad]

And now your letter box is too small. FFS.

[cumfy]

You. Tried. It. On.

And now you're trying it on.

[TSSDNCOP]

Thief.

Hope you think that every time you wear your dress.

[cumfy]

Oooh interesting moral dilemma.

You declined the 20%/£7 and swapped the belt.



I think this is OK.

Belt probably costs them £3.

[TwoMuchTwoYoung]

She exchanged a faulty belt for a non faulty belt.
no theft involved.

[Catsize]

What an awful thing to do. Would have been preferable to just steal a belt (which you did) than swap it. As someone with mobility problems, I often can't be faffed with changing rooms and will take something home to try on. I would have noticed a missing belt but not a smaller one and would then have the inconvenience and physical pain of having to take it back on crutches or wheelchair because of your selfishness. I know that chances are that the purchaser will not be like me, but if they buy it for a night out that night or first date in good faith, you will have spoiled it.
Selfish. Selfish. Selfish.
We are all different shapes. Sometimes boots don't fit my legs, or tops gape at my chest in my 'correct' size. Or I am too tall for most clothes. But hell, I have a great waist. Very hourglass. Perhaps the dress would suit me!
Grow up OP. Spoilt brattish 'I want I want I want' behaviour I am afraid.

[Catsize]

Twomuch, there is no suggestion the belt was faulty. Just didn't suit her shape. Has rendered the larger dress unsaleable, unless the purchaser has extra thin waist.

[ClaraOswald]

The belt wasn't faulty. It was cut for someone shaped differently to the OP.

By swapping the belts, she was taking an item that was not supplied with the item purchased, therefore she stole it.

[cumfy]

Trouble is River Island shouldn't have dug themselves this hole.

Item was sold as seen; no need to offer 20% refund.

By conceding they are £7 "in the wrong" this now gives OP wiggle room.

[Feminine]

RI probably did it out of good will don't you think?

Annoying as it may have been, I honestly can not fathom how op thinks it was fair play to arse up a shipping trip for another woman!

[cumfy]

They still dug a £7 size hole.

Shoppers should try items on.

It's OK to fuck men over ?

[StuntGirl]

Jesus, on another thread people were complaining that a shop should discount 50% as a goodwill gesture even though they didn't have to, now a shop does offer a goodwill gesture and they're still in the wrong? Whatever.

[StuntGirl]

What, like every other item ever? You have to try clothes on to know if they fit/suit. If you take your chances you take your chances and deal with it.

[Feminine]

cumfy in what context?

[cumfy]

They're not in the wrong per se, they've just made a rod for their own back Stuntgirl.

[cumfy]

What, in what context Feminine ?

[Feminine]

comfy you asked if it was ever okay to "fuck men over"

nicely derails the thread

[Feminine]

When I said that op had made it difficult for other woman, I said women as they mostly wear dresses these days...

[Arnie123]

Why not just buy another belt?

[cumfy]

I just rather sensed that it wouldn't quite have been the same for you if the potential purchaser were more likely to have been a male.