to think British Gas Servicecare take too long to make an engineer visit....

[apismalifica]

When washing machine broke down on a Thursday they offered an appointment on the following Tuesday, I complained and because I have a disabled family member they brought the appointment forward to the next day. Now my dishwasher broke down yesterday, which was Wednesday, so they offered me an appointment for NEXT Wednesday - again changing it after I rang and explained about my disabled family member on whom this would impact. Again, they changed the appointment to the next day. The engineer arrived and has said it will be a week to get the next engineer visit, even if the part is in stock! I am going to ring yet again and try to get this brought forward, as this is just too difficult for us to manange. We are grateful that they have a policy of trying to help more quicckly due to the effect on a vulnerable person, however, if we did not have a family member in reciept of DLA it seems the repair could have taken 2 weeks! I pay for a whole range of things with homecare because we need to ensure everything works and is fixed quickly with minimal effort because of our caring responsibilities We pay over £70 a month in total. I think the basic service is too slow and it used to be better than this I'm sure - AIBU?

Only have it for boiler & tbf they have always come on the same day for that.

They are a joke, and when my boiler finally packs in i will never have anything to do with them again.
I won't cancel my agreement with them at the moment as i couldn't get cover with another company as the boiler is old.
They don't give the service they used to, its all about selling other products whilst they tell you worst case scenarios if you don't sign up.

British Gas are a joke full stop. My friend had the full cover and if anything went wrong it was "Oh that's not covered!"

I agree cistern was leaking needed a Plummer to fix it could only have one in a week between eight and six Take the day off to wait for a Plummer that ipay almost forty quid a month for service I expect service.Cancelled I would rather pay someone at my convenience.I think British gas need to reconsider their service provision.

YABU ime. My cover has paid for itself many times over. I have found them prompt, come out the same day, have fixed my cronky old boiler every time and on several occasions have fixed things not strictly covered including the time my DH hammered many nails through a gas pipe I think it's brilliant

We only have them for the boiler and they have always been excellent - when boiler broke down in v cold winter when DS was 4 months old, they came out that day, ordered the part they needed and returned at 8.3O am the next day to fit it. All done and dusted in under 24 hours. Other than that they gave always been very efficient, polite, timely at servicing etc.

... And we use a local one-man-band for appliance repairs and a local plumber for plumbing jobs.