aibu or is Royal Mail

[busymum1]

I have lived in a new build house for nearly 7 years over that time more and more post has gone missing. In the last three weeks alone I have had 7 letters posted to me that I have not received these, important letters have included urgent hospital appointments letters from housing association, dd and ds's new school letters of important information as they are both changing schools. I have phoned today to log another complaint and the woman who spoke to me has said it is the fault of the land registry for the way our
door numbering works. One block of flats has
numbers 1-16 and the next has numbers 1-6
then there are houses as well.

She said that I should take more responsibility. I have put various signs in the road explaining the door numbering and even spoken to the postman on various occasions and also the local sorting offices to explain how numbers work.

The woman is adamant that the error lies at my door and not royal mails as I should make more effort to ensure I receive my mail.

Aibu in thinking that this is there error and not mine?

Do the two blocks share the same postcode, or are they different? If different there should be no excuse for getting them mixed up.

I've had a similar situation. IIRC, each house has to have a unique address. Therefore, provided post is correctly addressed and the flats, houses, blocks etc adequately signed, then it's Royal Mail's responsibility.

One alternative is the postcodes. Where we used to live was xx West Court, West Drive, Sonning but there was also a xx West Drive, Sonning. However, the post office had given then different postcodes which helped a lot. Could you suggest this to them if it's a recurring problem? Presumably your other neighbours are having issues too so you could maybe arrange a meeting with them?

The fact that your mail doesn't seem to be going ANYWHERE is more concerning if you ask me!

Also, just seen the naming idea, again, IIRC older houses that already have names can have the name changed, but it's nigh on impossible for new houses. They'll let you add it on to the front, so 'my house, xx my street' but that always seemed a bit pointless to me!