So, today was the first day of the holidays, and I took my children to McDonalds. It is a treat to them, a we dont go very often.
After the burgers, they wanted Mc Flurries, so my oldest, who is 11, went to queue. It was one long queue, and somebody shouted for the customers to spread out and queue at each till. My son chose a till on the left. About 5 minutes later, he was still waiting, but at a till at the far right. I went to ask him what happened. He said they closed the till in front of him when it was his turn, and asked him to queue elsewhere. So, he had to start queuing all over again.
I asked the lady serving if they had a policy to not serve children not accompanied by adults. She said no, and asked what he had ordered. I told her he had not yet ordered, but had waited over 10 minutes in total, and nobody had taken his order. She called for a manager, and I explained what had just happened.
What did the manager say?
"Oh sorry, it is not my fault, It wasnt me" 
WTF!!
So I say "But as the manager here, are you not accountable for your staff?" "Oh, er, well, I guess I am. But we are out of mc flurry now, it will be another 5 minutes at least" 
*It wasnt me" Who the eff is he? Wallace or Grommit? Sean the Sheep?
I asked him then for a refund, as I was not going to have waited 15 minutes for a blooming ice cream. He gave me £2.50, which is not even the price of 3 Galaxy mc flurries. The waitress told him we had ordered a different mc flurry, so he gave me another couple of coins. To be honest, by then I was not sure he had refunded me the right money, I just wanted to get out of there.
I think he was a pretty incompetent manager.
AIBU?
Mana Mana - The McDonald Mc Flurry OUTRAGE - Not an AIBU, but a story of abysmal customer service
QuintessentiallyOhDear · 25/07/2013 22:21
I dont know, I have never been to The Ivy. Nor have I been to any fashionable London restaurant, tea establishment, or the Ritz. Heck, the closest I have been to a posh place is Jamie's Italian! 
Come to think of it, McDonalds is possibly the "restaurant" I visit most frequently.
What a fucking odd response you've had OP. What is wrong with everyone today?
How dare you expect your son to be served when waiting in a queue, how dare you expect a manager to be competent and take responsibility for his staff and how very dare you expect the correct refund for goods you haven't received, you're obviously an entitled chump
That was shit service and no the manager should not have said it wasn't his responsibility.
Alistair, thank you the point is the customer service, not whether we can afford mcflurries, should eat them or not, or whether I was wrong to not wait (and then be late) or whether I was wrong to realize I should have let my kids have desert they had been promised and popped into Costa on the way to the car. The point is, a manager who is faced with an unhappy customer, should not just flail with his arms and say "It is not my fault, It wasnt me"
I am shocked that people dont seem to get that this is an absurd response, and instead focus on why I did not wait, or why I went to costa, and whether I need to get over it, and how I can rant over something so trivial. And not surprisingly the standard MN response "what are you like if something really bad happen to you" (like this has been my only worry the last 5 or so years ) And that I am difficult.
I am by the way, matching my replies to the more ridiculous responses here. 
Ay, I used to work behind the bar in a rather unfashionable area with a SE London postcode. There were many a rough evening, sometimes I had to let my male colleagues go sweep out ash trays as it was too rowdy for me (think size 8-10 young student). Dont think it can be compared to the lunch time crowd of McD during the summer holidays by any stretch of the imagination though! 
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