to want to send all my Mothercare nursery furniture back?

[JRmumma]

Im due in a few weeks, but back in March we saw a really nice furniture set in Mothercare and it was on offer. So we bought it and stored it at my parents house until we were ready to assemble it.

We started to put it together a couple of weekends ago. Wardrobe first, both of the doors were marked so called Mothercare and they said they would send replacement doors but there were none in stock so would contact me when available. Fine.

Then started on the changing unit. We have 3 boxes as required, but 2 are the same so we don't have all the parts. Call Mothercare again and they agree to send another complete unit out. Apparently they cant just send the missing parts.

Upshot of this is i had to agree to take delivery of another 3 boxes of changing unit, and eventually another COMPLETE wardrobe as they still had no spares available.

The replacements arrive yesterday. Assembled changing unit first and had to open several of the spare boxes just to get enough parts that were of acceptable quality. End result is a unit that has drawers that are really stiff to open and the gaps between drawers are uneven so it looks awful. Then we unpacked the new doors and discovered that they are a different size to the previous ones and do not fit on the wardrobe we have already assembled.

I am absolutely raging and have emailed Mothercare saying that i demand a satisfactory solution asap, and that id rather they come and take the lot away and refund me than deliver any more stuff. I already have 8 surplus boxes in my home and will have to wait at home another day in order to at least have them collected.

Im getting quite upset about this too, as im unable to prepare properly for my baby's arrival and it is quite frankly ruining what should be a special and exciting time for us.

Yes, send it all back.

Mothercare are shit.

I agree, send it all back. As you say this should be a special time and if you feel its not right then don't put up with it.

yanbu send it all back. they had their chance to sort it out., didnt work.

send it back and write to the company.

Well im waiting for their call to see what they suggest as a solution. The only problem with sending it all back would be that we would have to take it all back apart as its all assembled now except the wardrobe doors are missing, and it was exhausting for me. Plus we have very little time to find alternatives and get it all put together. Ideally they would be able to send someone to sort it for me but i doubt that it going to happen.

So annoying! Start tweeting about it too - usually works!

Send it back. They'll give you a refund and then some if they have any sense.

I ordered a buggy on sale a few months ago. The box was covered in hazard tape, red flag number one. I opened it (well, opened the unsecured flap at the top of the box) to find the mingiest, rustiest thing I've ever seen in my life. It was clearly meant to be destroyed, not to be sent out. It was so obviously broken and used I couldn't believe they let it leave their warehouse. To make matters worse, when I emailed mothercare they informed me that they'd stopped selling the buggy and I couldn't have a replacement, and they'll refund me my money.

Ended up getting £200 store credit to buy a new one. Original purchase we made was for a buggy on sale at £37, we were up by £160.

It pays to complain loudly. Also, definitely play the hormonal pregnant woman card, you're very stressed and very upset at the way you've been treated.

Im not on twitter, so cant do that. They were quick to offer a gift card as a gesture of goodwill after the first complaint though so hopefully ill get something out of them for all of this hassle.