To be very unhappy with Clarks?

[angelcake99]

I bought DD some sandals in the sale 5 days ago . TOday she wore them outside for the first time and within a 4 hour period the flower pattern on her sandals has rubbed off.
NOt happy at all and won't be spending my money there again. Can I return the shoes with the receipt and as for my money back? They have been worn once and I purchased them in the sale.

There's no harm in you asking, they are clearly faulty and with a receipt they should be able to give you a full refund. But also depends on what their sales refund policy is.

Hope they manage to sort it for you.

they are faulty, just take then back. it doesn't have anything to do with their sale refund policy,

I returned sale boots because they were faulty, no problems at all.

IME Clark's will take things back for this kind of reason. I once took back a pair of boots because after a month the lining had worn in holes, and they also took back a week old/ worn pair of DS' shoes because they'd fitted him into the wrong size. I didn't have the receipt either time.

Shops that don't refund on sale goods are only allowed to not refund because you have changed your mind, if something has a fault it can be taken back whether full price or sale unless the fault has been pointed out at time of purchase and is the reason for the discount

Meant to add, but seen its already been covered, that I would be very surprised if a store such as clarks didn't offer a full refund.

Nancy, in this case the OP has her receipt but actually if they are without a receipt or out of the returns period, a store isn't obliged to give a full refund for a faulty item, but can offer an exchange/credit note instead.

With a receipt and within the returns period, yes they are obliged to give a full refund.

Clarks have always been very good if we've had a problem (only twice in 11years). Take your receipt and I'm sure they'll refund the money.

You can but try! I'm sure you'll be offered a refund or exchange as they are pretty much brand new.

However, they wouldn't give me a refund or exchange for DS' s school shoes when the sole wore through after less than a month of wear probably depends on who you speak to!

It's good to hear that I should get my money back. Just hope I can find another pair of sandals now , thanks for your help everyone!

Itsnothingoriginal I have had a similar problem with my DS school shoes too . Think I am going to try Startrite this time and she if they are any better.

I always buy Startrite for school shoes now although the price of them does bring tears to my eyes

One thing I have noticed is that in Clarks sales there are shoes I've never seen in their full price stock - wonder if some of these styles didn't quite meet their quality standards

Lj8893, you are correct about the receipt, however the returns period is completely irrelevant when returning a faulty item. Many shops only give you 7 days to return items that are reduced, that would not be considered a reasonable amount of time for anything to last. The refund policy that a shop displays is in addition to your statutory rights, not instead of them.

We won't use Clarks again after they fitted DS a pair of clown shoes. I love that Start rite are made in the UK, Clarks are made in Vietnam.

I think my DD might have the same sandals, same thing has happened. I have been wondering about contacting Clarks, but threw the receipt away the day we got the sandals as stupidly didn't think we'd need it.