I just went in to my review section on yell.com to find my review deleted.
Why?
Because it was a negative review (negative as in giving the facts about the experience I had).
AIBU to be annoyed by this?
Surely the point of the review is that you have to accept the good with the bad?
Anyway. Not to be deterred
. I've just written it again.
And posted it on his new listing also (he's started a second listing up with different addresses, but it is the same person - same phone numbers, website, information etc.
Here is a copy of my review, so you can decide if I am being unreasonable? (Sorry it's long - end the AIBU here if you don't want to be bored!)
I have already posted this review once already - and XXXXXXXXX has removed it...
I feel I have to write this review again. And I will keep posting it as it is an honest and accurate description of my recent unfortunate encounter with this tradesperson.
I contacted XXXXXXXXX when my oven needed repairing. I told him exactly what was wrong with the appliance - the fan for the fan assisted oven was faulty. He gave me a rough guide over the phone of the price, and said he would come out the next day to give a quote when looking at the appliance.
When he arrived, he removed the oven from its unit, and took the fan motor out. He then declared that yes, the fan was faulty. And told me the cost for repair.
He was thanked for his quote and informed that we would get back to him to confirm if we wanted him to do the work.
At that point he became aggressive in his manner, and stated that we had to pay him for the full price of the repair (£100) because he 'didn't come out for free'. He clearly knew I just wanted a quote for the repair. I had already had a quote from one company (cheaper than the price he quoted) who were more than happy to come and give me a quote without expecting to be paid for it!
He then stated that if we did not agree for him to do the work and pay him that he would take my fan motor with him, and leave the oven on the kitchen floor in pieces.
He threatened to sue me for writing a review on this site.
He threatened to send debt collectors to my door.
Not the actions of a decent, honest trader.
He eventually put the oven back. However he did not put it back correctly, and left the unit and the oven damaged.
I have now spent time repairing the whole thing plus the damage he has caused.
I have reported him to Trading Standards for the threatening language and behaviour he used.
Trading Standards are currently investigating this case. They have advised me to submit a claim to the small claims court for the damage he caused in the meanwhile.
It is also worth noting that prior to this his Yell.com advert, did not state that '.I Give "FREE ESTIMATES OVER THE PHONE" '
It stated the same as his website does, 'Call us today for your free, no obligation estimate!' and ' get your free, no pressure estimate!'
I wouldn't describe my experience anything like no obligation, or no pressure....