AAaaaggggghhhhhh!! They wrote to me and said I must contact them as they need to upgrade my broadband. This is the third time I have phoned them - each time has involved an hour or so of phone calling whilst some helpful person tries to find out what needs to be done at that end. I am passed from one department to another, each time by polite people who are trying to help to resolve the issue.
I have been on the phone, on the same call, being passed around from pillar to post this morning for 87 minutes now, and am now listening to the sound of a phone ringing in the background, whilst someone else waits to ask how they can bl**dy help me. AAaaggghhhh!