Completely satisfied is the only acceptable answer

[frogspoon]

Have recently purchased a new car in the UK, but from a Japanese company. At the handover, I was asked to complete a brief customer satisfaction sheet, which had three options: "Completely satisfied, very satisfied, and unsatisfied."

The salesperson told me that in the Japanese culture, "Completely satisfied" is the only acceptable answer, and any other answer would put his job on the line. Apparently I will receive another more detailed questionnaire in a few weeks time, and that for this I should also only put "completely satisfied".

I was generally very satisfied with the service, but there were a few minor issues I was unhappy about. I put "completely satisfied" on the form, as I didn't want to upset the salesperson, but when I receive the questionnaire in a few weeks time, would I be unreasonable to only put "very satisfied", as that is how I felt, even though the salesperson told me it would put his job at risk.

He's pulling your leg I think to up his quota for bonus....

Be honest, if you bought it in the UK I doubt very much that his job will be in jeopardy.

It's something Toyota do. Don't understand why.

You put what YOU want on a questionnaire especially if there are a few niggles. No way would he be sacked based on a questionnaire.

The salesman told you what to put on your customer questionnaire? That is unprofessional imo. You should have put what you wanted to say on it.

Wrt his job being 'at risk', well, surely he can't make everyone fill the form out the way he wants anyway? Sounds suspect to me, and I have worked in a target orientated sales environment.

We had a similar conversation with the salesman when we bought a Hyundai.

He's not lying, salespeople have some ridiculous targets with these questionnaires, I've heard figures like 95% top ,arks required or the salesperson and dealership loses bonus, and the salesperson gets a bollocking from his boss.

Its all rather silly and 'completely satisfied' loses its meaning but there you go.

I think you don't have any responsibility to lie for the sake of his job. Only put completely satisfied if it's true. If "Completely Satisfied" is truly the only acceptable answer, then he should deal with that by making sure that you are completely satisfied not by trying to guilt-trip you.

I've had exactly the same experience when buying a VW (and think there was a thread on MoneySavingeExpert echoing my experience). Luckily, I did feel Completely Satisfied with every aspect of the sale, so could complete their questionnaire without feeling compromised.

Strange!!

My clients get these and that's how I would get a bonus.

On that basis I never get one cos they see the questionnaires as relating to the whole of the bank i work in and who is satisfied with their bank!

It's just a way to not pay bonuses in my mind..... And I'm not talking about the hundreds of thousands city centre bankers get!!

Had the same question on a training course ran by an American company.
Trainer said if we didn't put "completely satisfied" his job was basically on the line.
American colleague confirmed that was indeed the expectation for the questionnaire.