To complain to this checkout woman

[Kasterborous]

I was at the co-op this morning and the woman on the till was being quite rude. There was a lady in front of me with a small baby in a pram. The woman didn't give her any chance to pick her shopping up before starting to put mine through. Then she started gassing to the woman in the queue behind me and stopped putting my items down and completely ignored me. I had to say to her excuse me, can you scan my shopping through please, she did while still talking to this other woman and not even looking at me. So I said sarcastically I am a customer you know and are being very rude. She finally acknowledged me then. I am half tempted to complain about her, but to be honest it's not worth it.

I actually would - and have. I also work on a checkout and find it incomprehensible that anyone would not give that customer 100% attention. I have to admit that often the shoe is on the other foot and it's the customer chatting, either to a friend or on their mobile and expecting the cashier to know what they want/ gesturing at cigarettes (as if I know what brand they buy) or what pump they are on. Very annoying, but I'm paid to do my job and still be polite to them.

Let it go. I've always found co-op service to be terrible. And it's not even cheap. Go somewhere else instead.

I used to work on the checkouts myself too Justforlaughs and I also found the customers rude when they ignore you. So I always make sure a say hello and pay attention to the checkout person when I'm a customer.

whatsthat luckily they are presently building a Morrisons so no more co-op soon. It is expensive but useful for the odd thing we need.

You don't live in Poole do you?

My local co op had staff like this, some are fantastic, but most aren't.

Nearly every Co-op I've visited in all the towns I've lived in have staff like this. I have one local to me now which isn't, thank goodness. Do report her.

All of our local Coop staff are great - but then it's a good job to have round where I live.

The co-op where I used to live was like that, the staff were miserable.

i would complain too.

i also used to work on checkouts and wouldnt dream of being like that with customers. and as a customer now... im polite to staff.

i do find it very rude when staff do that

I've started taking a different tack because complaining, while necessary at times, can be thoroughly depressing.

If I get really friendly and helpful service at any place I shop at I mention it at the service desk on my way out, or if I see a supervisor floating about.

This has improved my mood on numerous occasions and hopefully has made both the person who helped me and the supervisor/manager happy too.

I feel I do get great service most places, I certainly feel I do perhaps just because those are the times I remember most :)

My local Co-Op staff are great [SE London] but my local M & S foodstore checkout operators are dire!

They sit there and scan your items through with not the hint of a hello or a smile.

Then sit there some more and stare at you as you struggle to get all your shopping into bags, they don't offer to help as most other supermarket cashiers do.

M & S food is nice [overpriced though] but I avoid shopping there due to the general apathy of their staff.

Oh, and half the time when I do go there I waste my time at customer service as they never seem to upgrade the specials and discounts on the till. So I'm charged full price, point it out to apathetic cashier who tells me only customer service can sort it. Then spend 10 minutes in the queue, usually they have to send someone off to check the shelves, admit their mistake and give me what they owe.

By that time I have usually lost the will to live!

My rural co-op has the nicest staff in the whole world and Its my fav shop to pop into for bits and bobs ( am there at least 2 x per week). They even carry huge bags of coal out to the car and nothing is too much trouble. Always smiling and so friendly and cheery. I would love to work there myself when I retire and go for a part time job

However I once had a similar experience in a large sainsburys in London and did complain about the rude checkout operator to the customer services department as well as the operator himself. Don't suppose they did anything but it made me feel better

Our local coop staff are generally lovely. And I don't know what you mean by bad prices - but then, I always go in the evenings, when they mark things down. They haven't got it to a precise science/art, but I've had a fair few bargains!

Deffo complain, but do it in writing/email, and to head office if you think the rest of the branch are just as bad.

If I were the head office of anything, I'd be watching these lists like a hawk. But then I'm clever and customer-focussed.

I'm a lovely co-op assistant

I visit my local Co-op because fecking love to queue and I really really want to hear about what went on during the recent staff night out which they are almost ALWAYS discussing amongst each other when I'm at the till. Best of all I love being ignored there. YABU OP, it's the Co-op way! Embrace it.

Not all the staff are like that at this co-op s

Not all the staff are like that at this co-op some of them are lovely. There was one once who is quite young and was very enthusiastic with asking if I was ok, was I having a good day. She was very infectious with her enthusiasm and niceness,

Sounds just like my co-op, trying to remember if I was in there this morning. One or two staff are appaling for chatting to friends and ignoring customers. Can't wait for morrisons to open.

I've made complaints before now and will do so again. Things are constantly mispriced on shelves, half the time you can't get to the shelves for the staff but so far they have had no real competition

Ate you in Oxfordshire jacks365? Just ask because we are waiting until they build a Morrisons too. They have started building it.

No I'm in the north west. They're building morrisons across the road from the co-op, their days here are numbered. Are morrisons deliberately picking on co-op do you think? Or just places with very limited choice

are you in surrey? this sounds like my co-op ... is the lovley but always drunk chap working today .... I do love his little rambles :)

I used to work in the Co-op when I lived in Scotland. We got some lovely regular customers. We got one bloke who was an alcoholic and used to come in and talk to us for an hour. We used to call him Dennis the Menace because he always wore a red and black striped jumper. He was actually called Frank not Gallagher. No I'm in Oxfordshire.