To expect Currys to deliver my washing machine when they say they will?

[PenelopePortrait]

Already had to wait a week for a deliver date, which was yesterday - between 7am and 10pm ( because you have to pay even more if you want a 'specific' 4 hour time slot)

DH and DS in all day, no-one came, it would be very obvious if a delivery wagon arrived. We have a very loud door bell. Customer Services closed when we rang in the evening just to check everything was OK.

Spoke to CS this morning and the drivers notes say there was nobody in! We didn't receive a phone call 30 mins before he arrived, he didn't put a note through the door - because he didn't show up!

We now have to go into the store to arrange another bloody delivery. I am fuming, got washing piling up which is going to have to go to the Launderette.

Pisses me off, it's like they're doing us a favour delivering a washer that we have paid for

Yanbu, I hate currys. They were supposed to take my old cooker when the brought the new one but they didn't, they didn't refuse they just forgot and as I was at work and my mum has very kindly come round to wait in for them she forgot they were meant to take it.
Customer service are now trying to brush me off telling me that as I hadn't paid for installation they can't come back to get it! Oh I'm sorry I didn't realise you we're only a valued customer if you pay for installation and if you don't you can pretty much get to fuck

It gets worse.

DH been into the store and they say that the washing machine was taken back into their stock and it's been sold? How unlikely is that?

So they've had £500 for a week for a washer that that they probably didn't have in the first place. The sales assistant said she would ring round other stores see if they had one in stock, she's just rung to say no-one has. So we can go back in store and choose another one. Not a bloody chance. We set up a monthly insurance/care plan that we are now going to cancel.

We won't be using them again, I'd rather pay more and have better honest service.

I shopped in currys in 2007, spent over £1000 on a cooker that had loads of problems. Their customer service is shocking! So since 2007, I've never been back.

YANBU, my DF bought me a tumble dryer from Currys the day after my DD was born so I could wash and dry her stuff, didn't get it until she was 8 weeks old. We repeatedly phoned them up and they told us it'd been sent out, which it hadn't, then they sent us out a form to ask us how we felt their customer service had been and how the product was, before we'd even had it delivered. Eventually my DF had to go to the store and complain, we got it the next day, but they refused to compensate us or even apologize for the unexplained delay.

Awful customer service.

YANBU.

And you could be me, eleven years ago, when they were supposed to come to fix our brand new washing machine and it took five appointments to get it sorted out.

First they blamed a woman who had gone on maternity leave just mere moments after booking our first appointment. And said that they were unable to read her handwriting so got the wrong date and were due a week after I had expected them.

Then they didn't turn up, told me they had been busier than expected and would come the next day. Then they didn't come but tried to claim they had.

Then the fourth time they were due to come, they were stuck in traffic and so just went back to the depot, many miles away.

And the fifth time they came they did a botch job on it that lasted just long enough for the warranty to run out.

I complained to head office as I had taken time of work and they said they needed proof of that to compensate me.

Which meant I would have had to ask my boss to ask his boss to speak to head office so they could write to me confirming I had booked annual leave on those dates and that my pay rate was X amount, so I could then forward it to Curry's Customer Services who would then pass it on to the team who dealt with claims like this so they could decide if I and several of my colleagues had been inconvenienced enough by their company to be sent some vouchers for their store which may or may not be equal to the wages/holiday pay I had used to wait in for them on all the days I had waited for them and they had not arrived.

In the end I just went into the store and bitched loudly at the manager until he gave me a George Foreman grill and a slow cooker for free.

We went back to the store for the second time today and got our money back.

I believe they took the money under false pretences, as that model was clary never in stock when we ordered it.

Gone to a local guy, who I have used before, being delivered (for free) on Tuesday. I should've done that in the first place.

We won't be going back to Currys.