or am i naive to think that the RAC are a bunch of fuckers who are going to struggle to explain this

[YoniMatopoeia]

So.

This year has been shit. My in laws are calling it the year of death. The weekend was hard - trying to clear out my dead uncles house.

Sunday. We set off home, and should have been home by 9.30 ish. 20 minutes away the water tank on the car split, so it overheated and we had to stop.

9.30 - We called the RAC, told them that we are by the side of the road with a 13 year old and a 6 year old.

RAC say someone should be with us in about an hour, and they will call us before then.

10.30 we call back - the RAC say that someone will be in touch shortly

10.48 - we call the RAC again. While on the phone to the RAC the rescue truck firm call, and say that they should have someone with us within 60 minutes. DH asks them when they got the instruction from RAC to come collect us, they say 3 minutes ago

11.25 - rescue arrives

11.40 - car is on rescue truck

12:15 - dropped off at home (my children are even more grumpy and tired than initially anticipated)

So the fuckers at the RAC, apparently, did not bother to do anything about us for an hour and a quarter, on a Sunday night, with 2 kids, on the side of the road.

DH has called them today to complain, they say that somebody will call us back within 5 days. I can't wait to see what they say. Though given their track record so far, the reply will probably take 15 days.

We are cancelling, and we have been members for 15 years.

This is NOT the first time that we have been let down by them.

[Welshmaenad]

I had hideous service from green flag years ago, left me waiting hours for rescue with a small child and heavily pregnant. RAC on the other hand have always been brilliant with us but maybe it's because we have a Motability car now? Got off the ferry in the dark in Dover 2 years ago to realise a headlight had blown and called them because we had to drive in the dark to Wales. They were there in 20 minutes with the right bulb.

[Allthebestnamesareused]

ZOMBIE ZOMBIE ZOMBIE ZOMBIE

And not only a zombie but its a revived zombie of a zombie!!!!

[Groupie123]

When I'm alone the RAC has never taken more than 30mins. When I'm with babies it's been even faster (15mins once, 10mins another time). My friends experiences have been similar. Appreciate you're pissed off but your experience of the RAC doesn't tie up to mine at all. Not saying you're making it up, but I won't be cancelling my RAC membership over it.

[gleam]

Reported as a zombue.

[MsMarvel]

I wouldnt have though reporting would do anything?

I guess there's no reason why people cant comment really old threads, if they werent meant to, the threads would be locked.

I do agree that they should be locked after a certain time of inactivity, but until that happens , theres nothing MN would be able to do.

[tapdancingmum]

We are with Gem who cover all 3 cars plus my DH's 3 scooters for less than £100 a year. They do contract out and you have to pay but they reimburse you before the credit card bill comes.

We used to be with the AA and when I broke down with 4 month old DD they were with me within 45 minutes. Mind you this was in a car park in town so there may have been more patrols around. We only left them as the price was getting ridiculous.

[FairfaxAikman]

I can assure you that they don't necessarily come any quicker if you are on the motorway - I was three and a half hours on a hard shoulder following a blow out though.

That said, though the contractor might only have been called three minutes before, its possible that dispatch had spent the previous hour trying to get one of their own vans to you. This is what had happened in my case (family member works for them and had found out for me). All it takes is for a job to go from a roadside fix to a full tow and suddenly that van can't take you as the next job. It gets assigned to another van and the same thing happens and then they might need to get a contractor in.