Almost a month ago I contacted ocado (who are usually faultless on customer service) because I'd bought 3 items from the 3 for £10 offer and was being charged full price.
I sent a short polite email asking for it to be sorted, it's happened before and last time I got a timely response and it was sorted. This time I got a copy and paste standard response which insinuated that I didn't know what I was doing and was confused !!!!! and that it was a buy 3 for £10 offer not a buy any 3 for £10 offer.
I replied suggesting that they hadn't actually looked at my order, they were being patronising and this was standard copy and paste which I don't appreciate.
Got a reply to say sorry and they'd put a bottle of wine in my order as an apology, fair enough.
That was almost a month ago, I've had three orders delivered since then, fourth coming to day, and I've had no further response and no wine.
I've sent two emails, no reply except a standard bounce back, two tweets were responded with, we'll look into it and get back to you, then silence.
AIBU to not let this go?
Surely I shouldn't have to chase something offered as an apology, seriously thinking about flouncing to sainsburys.