To think this isn't really my responsibility?

[ProtegeMoi]

Fully prepared to be told I am wrong.

Went to Asda earlier and along with regular shopping bought my son a baseball cap, went to the checkout and paid as normal. As I was packing the shopping up my son (who is 9 by the way but has SN) got the baseball cap and put it on his head. As we started to walk away the checkout assistant said to my son 'give me that and I'll take the tags off for you'.

My son walked back and I continued slowly walking away, he caught up with me, we got in the car and drove home. As we got out the car I noticed that he wasn't wearing the cap so asked him where it was, he said the lady took it.

Yes but she took the tag off and gave it you back didn't she I replied and he said no, he thought he had to give it back so handed it to her and walked away.

I immediately phoned the store and explained, there response is that the person who served me isn't there, there is no hat by the till and nothing has been handed in to lost property so its tough basically.

This isn't right surely? If he didnt wait for the hat and it had just been sold she could have put it back on the shelf and so it won't have been handed in.

I know its my fault for not going back with my son and not checking he had it straight away but baby was getting very fed up off shopping so my mind was on getting home.

I asked them to check the camera and was told the cameras don't cover that till.

Just annoyed at money down the drain for something the store still has.

[SoupDragon]

I think it is one of those things you have to chalk up to experience.

[ProtegeMoi]

Forgot my question.

AIBU to think this is the stores responsibility not mine and the should replace the hat?

[SoupDragon]

Sorry, I think it was your responsibility to check what your 9 year old son was doing and to notice he wasn't wearing the hat he had been so keen to put on.

[Wishiwasanheiress]

Sorry. You could try again tomorrow? I bet she was very confused when he left it with her. Unfortunately it's really not the stores fault exactly. I'm 60/40 to you. :(

[MayTheOddsBeEverInYourFavour]

I hope it turns up but I think YABU

It's not the stores responsibility, it was yours (but I fully understand why you didn't notice at the time)

[Yonididnaedaethat]

I would try asking again, I left nappies once at Sainsburys and when I went back to see if they were still there the customer service lady says nothing had been handed in but just to go help myself to another packet

[ProtegeMoi]

Yeah fair enough I should have checked, surely when he left without it she should have handed it into lost property with a note or something?

[ProtegeMoi]

I left money in the self service till once and when I went back it was behind the desk with my receipt waiting for me to collect it, can't the same principle be used for property.

[HeathRobinson]

Why on earth didn't she follow you to hand it back?

[NarkyNamechanger]

Erm because she can't just walk off and leave her till unattended.

[ThingummyBob]

Se clearly was aware it had been paid for.

It was a simple misunderstanding by your ds and to my mind she should have left the hat at the customer service desk with as much info as she had available (to identify you as the owner of the hat iyswim.)

[SoupDragon]

Thing is, the member of staff wasn't there to ask. When she is next working, she may say "oh yes, I put it....." And it's all sorted.

As things stand, you may be trying to get a second free hat for all they know.

[Jan49]

I would try to go back to Asda with the till receipt (from which they can probably work out who served you if necessary) and hopefully the woman will remember serving you and you'll get the hat. Maybe she just put it aside by the till when your son walked off and forgot to do anything about it.

But I think it was your responsibility to pick up the shopping you paid for.

[PatPig]

Meh, YABU, my son left a £30 lego box in Tesco, did they give a fuck? Did they hell.

Scumbag cunting Tesco.

[HeathRobinson]

Ah, I see it was the checkout assistant, thought it was customer services, for some reason. Still, she could have shouted, called for a supervisor?

[AmberLeaf]

Definitely check back with them tomorrow when/if she is working her shift.

YANB particularly U.

I would expect a member of staff under those circumstance to have put the hat with customer services with a note explaining.

[Jemma1111]

Sorry but I also believe it was your responsibility to make sure your son had his cap , although I know you must be annoyed .

[CloudsAndTrees]

No, I don't think it was there their responsibility. It was yours entirely.

It would have been a nice goodwill gesture if they had replaced the hat, but the problem is that they have no way of knowing whether you are trying it on or not.

[olibeansmummy]

Sorry I think it was your responsibility tbh.

[BlessedDespair]

If a customer forgets something they've purchased we tend to keep it for a minimum of a week behind the till in case they come back for it so the store ABU to not return it to you

[ProtegeMoi]

I realised in the car and baby was crying and strapped in so I thought I'd take baby home to OH and then deal with it.

Fair enough I should have checked, just hoping they can find it.

The woman I spoke to today wasn't interested at all, she said nothing's been handed in so I asked her to check with the woman who served me and she said she's gone home. It wasn't until later that I realised I hadn't told her what till I has used before she said this so how did she know she had gone home.

She also told me the camera dosnt cover that till, a friend who works there has now told me all till have cameras on them and she also denied that they would have removed the tag as they don't keep scissors at the till, not sure what she used but she offered to remove it.

Will call again tomorrow when the lady is hopefully back in and knows where it was put.