to be a bit shocked that a customer gets called irresponsible?

[Cosmostocupcakes]

I bought something - I live aboard - when it arrived (via airplane) put it all together - a computer printer of sorts - I did not have time until recently to read manual, down load software and test!

When I did it didn't work (did you see that coming! )

Well I got rid of the box (stupid)!

Anyway - customer service good - offered to replace but as no box I have to drive (in another country with no car and young children a 6 hour round trip).

ok fine - but within email comment made was - "it was irresponsible to throw away the box!"

I know it was silly but to be told this? ? AIBU to be a bit we are not talking a small item - aound £300 to ship. £900 to buy!

Why can't you pack it in another box?

Bit strongly worded perhaps but I wouldn't have got rid if the box without checking it worked first tbh, not sure who is bu here! I suspect both and neither of you at the same time.

Why don't you just buy another box and packaging to ship it in? And £300 pounds to ship?! Wow.

YABU - just because you're a customer you can still do wrong! Customers not always right y'know.

Some websites that sell computer goods have in their buyer terms that should retain the box/original packaging in case there is a fault and you have to return it.

Hm could you buy another, return the faulty one in the new box and afk for a refund not replacement?

Get another box?

If the email's come from another country, is it possible that English isn't the first language of the person who's written the email? Hence a slight translation problem and coming across more harsh than intended?

The person is in England, I am abroad - its not the box more so the packaging - has to be same box with same inserts - totally admit my fault re getting rid of box - not issue - issue is use of statement - "irresponsible" I think this is just quite rude!

Don't have £800 to buy a new one - it was a gift - I am a SAHM.

I agree its not irresponsible to throw a box away if its easy to repack the item, but if it is a special packing system then you proably were a bit silly. But what costs £300 to ship?

Is it a Thingomatic?

Also, is this an eBay buy (your use of "the person" implies it) rather than a proper retailer?

OP is it a Thingomatic? I want one of those SO badly.

If you were in the UK the seller would be responsible for the return carriage

YANBU

You can't keep the boxes from everything you buy or there would be no room for actual stuff.

'irresponsible' what a load of cr@p!

I always keep packaging for things like that in case they don't work.
However, the item is faulty so you have a claim under the Sale of Goods Act for a refund, repair or replacement.

Their t&c regarding returning items in original packaging doesn't trump this as they are in breach of the Act.

There's a sample letter here which makes reference to being reimbursed for return P&P but I would think in this case as the cost is so high it would be reasonable to insist on a prepaid label.

The fault could have developed after the first few uses in which case you would have had a similar claim but would probably have thrown away the box like most people.

not thinkomatic - what is that?

And not ebay!

I waited 2 months to get it bought out due to price of shipping - it is crazy expensive! the box was about 2ftx1ftx1ft - its for crafting planning on setting up my own business!

NEVER worked! as I said the customer service was good - very help - just shocked at follow up email calling me irresponsible!

Thingomatic is a 3d printer...you put sheets of plastic in and make 3d things. AMAZING.

Ask them to send you an empty box with correct inserts and pay for it if necessary

due to size - I would still have to pay £30 for new box then £300 for shipping!

PostmanPat - thanks for that!

and oooo to 3d printer! Would love one!