AIBU?
AIBU to not want to pay to return these goods
Pennybubbly · 04/06/2013 02:54
I ordered some kids clothing from a well-known (particularly on MN!) clothing company. I live overseas and when the expected delivery date came and went (5 days late to be precise) I contacted them and was told they'd send a replacement order. All fine.
I then received the two orders on the same day, so I contacted the company to let them know both parcels had arrived.
They told me to return one of the orders, and this is where I want to know if AIBU. Judging from the size and weight of the parcel, I think it will cost in the region of 40 GBP to return the parcel.
The company did say that they would refund the postage after they had received the parcel, but I'm unhappy at having to pay out initally.
I've written 3 emails to them but their message is consistent: pay to return, we have no other policy.
Do I just suck it up? AIBU (and a miserable cow?)
Fuckwittery · 04/06/2013 06:14
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Fuckwittery · 04/06/2013 06:14
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Pennybubbly · 04/06/2013 06:30
I am annoyed that I am expected to cough up initially though.
In one of my emails to them, I said that had they explained that I would be expected to pay for returning the goods if both packages turned up, I would have cancelled the order altogether.
They replied that I would have been charged anyway!
[sigh]
SarahAndFuck · 04/06/2013 09:31
It's hard to say as you are abroad, but I think in some cases you can just tell them to make their own arrangements to collect their items and that if they don't do so within a certain time you can keep them.
By sending a replacement order, they accepted that the first one was lost. Now that both have turned up I think the onus is on the company to retrieve their own parcel.
Laquila · 05/06/2013 07:06
OP, you could ask them to arrange a collection so that you don't have to pay to return them but AFAIM, legally they are within their rights to ask you to return one order at your expense on the basis that they'll refund you on receipt, however frustrating it may be. I do sympathise but in all likelihood the mix-up is the fault of the delivery carrier they've used, rather than their own customer services (was it DHL, but any chance?!)
Pennybubbly · 05/06/2013 07:10
Thanks Laquila.
I've posted about this in Legal Matters now to see if anyone can give me advice - I don't want to do anything that will have negative repercussions, but nor do I want to have to pay out 50 quid - even if I do get it back a while later!
Pennybubbly · 05/06/2013 11:36
Ooooh, that's interesting, xylem and liewe.
Yes, it was DHL.
I think I'll email again and ask for a free returns label. Then wait.
They already told me to 'take my time' in returning the goods as I said it was difficult to get to a PO during opening hours.
Now I think of it, 2 of the 3 items are sale stock, so its hardly likely theyd be able to resell anyway, especially if they don't get the return package until July.
Jollyb · 05/06/2013 15:23
I had similar with amazon. They sent me a package for someone else. I contacted them to let them know - they gave me several unsatisfactory return options - including paying for postage and waiting in for a courier who could only give a 4 hour slot. I contacted them to say that I wasn't happy - didn't hear anything back . The parcel made a lovely Christmas present.
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