Issue with DD key worker - AIBU or is she

[Yonionekanobe]

I've name changed as my usual nn gives away my location etc.

I've run into an issue with my DD's nursery key worker and would really value some perspective.

DD is two and has been at the same nursery since she was six months. We have been very happy on the whole. There have been no issues in two years until now.

Her key worker has been at the nursery the whole time DD has been there and we get on very well. She is, however, clearly very unhappy in her job and over recent weeks comments have been increasingly negative. Last week I was getting DD ready to leave and DD was asking for a snack for the buggy. The keyworker told her off for whining and said 'I will tell you off properly tomorrow when mummy isn't here'. Now I am sure it was meant in jest but I was quite shocked.

The cumulative negative comments and the last quip to DD promptede to have a quick word with the nursery manager. I did so in the context that I was concerned about the keyworker and we are not overly worried about DD but I thought the comment about telling her off properly when I wasn't around was not on.

Today I picked up DD. The manager had left for the day, and DD's key worker approached me and said 'I know why you said - it isn't true'. She got quite aggressive (she is generally feisty) and I asked her if she was accusing me of lying about the comment (I was quite calm, I don't like confrontation and not a shouter). She said no, but kept saying I'd made it up [confused{

[dribbleface]

not necessarily, as you said you have had no issues so far. Chat with manager, see what is said, have look at complaint procedure, will most likely say speak to manager then owner. Speak to owner if not resolved and follow up in writing. You might find it is sorted very quickly. It may be that the new manage had ruffled some feathers but that may be a good sign, a manager who insists on high standards, in which case you can count on it being resolved.

[Yonionekanobe]

Very sound advice dribble, thank you.

And thanks to all for your comments.

[Thesebootsweremadeforwalking]

If all's been well before, perhaps the problem is the keyworker rather than the nursery IYSWIM. If so, fingers crossed the manager will deal with it appropriately - you may not be the only parent who will complain, remember. Good luck OP, as a WOHM you really have to be able to trust your childcare setting 100%, don't you?

[Yonionekanobe]

You do boots. It is vital.

I suspect you may be right re. other complaints.