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Original poster

To think that Anglian keep cancelling on me because my dh isn't in?

42 replies

notnagging · 19/05/2013 19:27

Second time now. Both times they rang before hand & said they had been delayed. Then asked if my dh would be around. When I've said no he won't they've said they will have to reschedule for when he is. Hmm
What's all that about? I've managed to see builders fine by myself. Why do Anglian seem to think I won't manage without him?

OP posts:
shewhowines · 19/05/2013 20:14

I had this. Took my business somewhere else on principle. They rang loads of times after this and, each time, I took great delight in telling them about our new conservatory and how they could have had the business if only they had been willing to deal with me.

Childish but I enjoyed rubbing it in.

Domaby · 19/05/2013 20:30

We had them try the hard sell on us a couple of year's ago. The quote was really high but, surprise surprise, it just happened to be the last day of their financial year and they could offer us a big discount if we signed up that evening and paid a deposit. The salesman arrived at around 6pm and wouldn't leave until 11pm. We didn't use them. We went to a nice local firm who were much cheaper and friendlier and did a really good job.

maddening · 19/05/2013 20:51

Before you cancel could you test them - say yes your dh will be back but you will have to go out - would be interesting to see if they say that that is fine. Obviously call them back 2 mins later to cancel full stop :)

Original poster
notnagging · 19/05/2013 21:25

Good idea maddening Grin

OP posts:
jeee · 19/05/2013 21:29

okay, all the stuff people are saying about Anglia sounds familiar - but I can confirm that they are not sexist. DH made the appointment, and was told that I needed to be there as well.

Bearbehind · 19/05/2013 21:36

I'm not sure this is as sexist as some people are making out, surely it's just a way of stopping peope saying 'I need to speak to my other half before I make a decision'.

claudedebussy · 19/05/2013 21:40

yes, please test out the sexist trap.

CalamityJ · 19/05/2013 21:46

Notnagging. You are right to steer clear. We had terrible trouble with them getting to fix their shoddy conservatory installation. Go with anyone but them!

ibbydibby · 19/05/2013 21:47

Have had this too, but not from Anglian. Whenever we get someone round for quote, I make it clear from the outset that we are not going to make a decision there and then. So I do point that out when they say they need DH/DP there too. They try to tempt with extra-special-bargain discount if you sign up NOW - but in our experience still holds next day too.

mumblechum1 · 19/05/2013 21:48

I had the same thing. I told them I was choosing and paying for the work so my husband didn't need to be here (and he isn't interested in domestic stuff anyway). I then cancelled because they annoyed me.

alphablock · 19/05/2013 21:58

I made an appointment with Anglian about a garage door and they wouldn't see me on my own. I told them my husband didn't need to be there as I would be paying, but they point blank refused to see me. I told them they were being ridiculous and cancelled.

Goodness knows how much they were planning to charge though as I wasn't anticipating it being a major investment requiring both of us to sign in blood.

MaterFacit · 19/05/2013 22:06

Anglian quoted DH (not me because I wasn't there but obviously that doesn't matter) £9000 to do the work we required. Hour of hard sell and tutting at the 'terrible state of the walls'.

Local company quoted £3000 .

Anglian called up the next week with a quote of £6000. Then a letter offering us a 'one time only price of £4500' if we called in the next seven days.

Then £3500
Then the manager called with a special new customer discount and a final price of £3000.

But by then we had gone with the local company.

Who worked Saturday and Sunday, quickly and efficiently and cleared up after themselves.

pointythings · 19/05/2013 22:13

We've had this with Anglian - we have only ever used local firms recommended to us by people since. Our local hardware/kitchens/building supplies/everything under the sun shop is great at recommending useful local people, haven't had a duff one yet. We need a new front door and will be going with a local firm for that.

The tide is turning.

MarjorieProops · 19/05/2013 22:26

Having worked with Anglian for a very short time (thankfully!) I can confirm that they preferred double sits which means both Mr and Mrs present, as this means they can persuade you to sign the dotted line.

Please do not sign the dotted line as firstly I hate them and secondly my neighbour had all sorts of problems with her conservatory.

I will happily say support your local company and do not ever go with them. They do not train their staff (office staff included) and I could go on for ages, but surfice to say working there was not a pleasant experience at all.

LindyHemming · 19/05/2013 22:28

This reply has been deleted

Message withdrawn at poster's request.

Yonirubbishnamesleft · 19/05/2013 22:46

I had this with Kitchens Direct. I booked them to come and do a plan and show me some samples in my own flat. They phoned on the day and asked if DH would be there. When I said just me, they suggested rearranging. WTF?? So yeah, I rearranged...with someone else.

MarjorieProops · 19/05/2013 22:53

The sales manager I worked for at Anglian thought it highly amusing that one his visits where lesbians!!! - I don't know what he expected to see, but he was kept mentioning the 'two lesbians' - the twat. I was thinking so what....I particularly hated the way he called me 'love' and not by my name and I'm not a lessa!!!! ha ha ha

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