Is Mothercare's customer service poor or is it just me?

[BloggingAboutTediousThings]

Yesterday I was in my local Mothercare store for the first time as I was looking for a double buggy. We need one in October and I like to do some research so that I can say I found the best buggy for us. Anyway, went into the store and despite several sales assistant seeing me looking for a buggy nobody even asked if I need help. They were standing around chatting. I can get the same service when I order online and just left the store. AIBU to not be surprised that Mothercare tends to be empty when they customer service is so poor?