I've just been to the dentist. She was running late so I had to sit in the waiting room for half an hour.
At the practice I go to, each day the receptionists phone up the people that have appointments booked the following day to check that they are still ok to attend their appointment, and to jog their memory that they've booked it. And that's what the receptionists were doing today.
One receptionist phoned someone, I heard their name as she asked for them when they answered the phone (and this is a small town, everyone know everyone else). Admittedly it was a long phone call, and the receptionist had to explain a lot about why they were calling; I think the person on the other end was perhaps hard of hearing. There was then a bit of faffing whilst the other person decided whether or not they wanted the appointment, turned out they did, and the receptionist put the phone down. I'd say the call was no longer than maybe three minutes.
The two receptionists then spent about 5 minutes bitching about this customer. The woman who had phoned them was mimicking them and was huffing and puffing about how indecisive they'd been and basically what a pain in the arse they were.
AIBU to think this isn't acceptable. We all moan about work/clients/customers at times, I know that, but to do it on a reception desk in front of other customers isn't appropriate IMO. They are both very miserable rude receptionists and it seems that they don't like customers very much.
Don't know if this makes any difference but it's a combined NHS and Private practice.
AIBU?
To think it's not acceptable to dental receptionists to sit there loudly bitching about patients?
MrsMangelFanciedPaulRobinson · 09/05/2013 10:57
dont know what the hell was up nomadics arse
YANBU OP
i have actually had this happen to me whilst i was still on the phone to the person.
i had called the chipshop local fine dining establishment 
to place an order of burgers and chips lobster and caviar and whilst i was ordering my sister walked into the house so i excused myself on the phone, covered the mouthpiece with my hand and asked my sister if she wanted anything to eat. next thing i heard in my ear was the girl on the phone saying to her colleague "this wee girl doesn't even know what she bloody wants. fuck sake." i said "excuse me" she said "yes?" 
i said "i've just heard every word you just said to your friend" and she replied " oh sorry, do you want to place your order?" 
i said "no i want to speak to your manager!" but apparently manager wasn't in and i was hungry so i ordered anyway. last time i get any lobster from them i can tell you! 
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