The way we work is changing, it's now such that we work like a call centre, logging every phone call, every piece of work, and you have to say how long it takes you to do a task. Getting to grips with the system is hideous, complicated and long winded. I know it's for KPI's and they are monitoring each and every one of us for the next round of job cuts, if I wanted to work in a call centre then I would, I don't like the way things are but I have to put up and shut up (be grateful I have a job) or get out (which I'm trying believe me!). It's not I am concerned about the way I work as I know I work harder than a lot of people but I wondered is anyone else on here managed in such a way that it's intimidating and like a modern day sweatshop?