We are waiting for a housing transfer due to medical needs.
Two weeks ago, I had a visit from a housing officer from the housing association we rent from, telling me about a house they had that would soon be available for us. It was still tenanted at the time and they didn't give me a date as to when it would be vacant, but arranged a housing inspection on our current property - which all went well.
Friday, I came home from a day out to a letter from them, formally offering us the property and saying we had until 8th April (Monday) to get in contact or the offer would be withdrawn. First thing Monday morning I popped into the HA office (we live next door!) to find that the housing officer was off that day. I expressed my concern that we had been told we had to get in touch by that day (ridiculous that it had to be done so quickly, but that's a whole other moan!) and the guy on the desk said not to worry, the fact that I'd been in was enough and took my name, property details and phone number and said he would get housing officer to phone me the next day when he was in.
It's now Wednesday and I've heard nothing 
. I guess maybe he was/is off ill, rather than his day off which I'd assumed? I just assumed I would have heard from him by now. Should I give them a phone/pop in, just to check the message was passed on, or would that be likely to piss them off?
So as not to drip feed - about six weeks ago, we were offered tenancy a property with the local council and due to an admin fuck up, it was given to another family. This caused a lot of upset with my eldest DC who struggles with change anyway and had been prepared as best as possible to move home, only to then be told she wasn't. I am terrified the same could happen again.