to think that the customer is NOT always right!

[CocacolaMum]

Customer contacts me with an order for some personalised goods.. gives me a list of names to use as follows

anfield, max, mason riley, in red ,logan, alfie ,in light blue all boys and taylor a girl hello kitty or pink

I charge him for SIX items 1 for each of the names as sent to me above. He pays and receives his delivery today. He has just messaged me to say that hes not happy as Mason and Riley are 2 different boys but I have only done them 1 item with both names on it.. I just went by the names sent as above and the fact he paid for the 6.

So, I have messaged back saying the above and that I would be able to sell him 2 more if he wants them but that I won't give him a refund as the item is personalised and therefore unlikely to be resold.

So AIBU to think that he should have said something at the point of sale when I charged him for 6 (I did send him an itemised invoice too) if he had wanted 7??

The op does say she sent him an itemised invoice he should have checked then, it wasn't up to her to keep on checking as you would have thought he would have checked it before he paid.

If you sent an itemised invoice for six goods then you are definitely not being UR.

If it wasn't itemised then you are still not totally UR. Taking aside daft names it is probably a good idea to always get customers to proof read personalised goods before going ahead.

YABU. You need a better system for ordering.

Also, you seem to have missed the whole principle of "the customer is always right".
It is not supposed to mean that the customer is actually right.
It means that even if the customer is wrong (as in this case), it makes good business sense to treat them as if they are right.

Why can the customer and the retailer (or op in this instance) both be wrong?

As for the names... I don't mind any of them except Anfield and hope for the child's sake the OP made up the name for posting purposes!

Some customers are twits. If you have the luxury of being able to choose not to deal with twits, enjoy it. The customer was wrong in his original order and wrong in not clarifying once he'd received the itemised invoice. The "bigger person" response would be to redo 2 for the price of 1 as a gesture of goodwill, but the customer was clearly wrong.

The original order was so badly written that I think YABU for not having sought further clarification before going ahead with the order

Wanting another child so I can call them Trafford.

I used to work in a schoolwear shop that did orders for embroidered name tapes - i ALWAYS got the customer to double check the spelling of the kids name, and always wrote in clear block capitals.

This woman came in with a dd - asked for "Alexandra" in a thick ethnic accent - i repeated the name, wrote it out saying each letter, & got her to check the spelling was correct once written down.

the following week she came in with a BOY in tow and created stink that the spelling of ALEXANDER's name tapes was wrong.

the boss got out the original order to check it was not the embroidery firms error - no, they had sent what we ordered.

Even though boss lady KNEW the customer obviously had not checked correctly, and KNEW that I was diligent in checking spellings, the customer got a free replacement - for the sake of good relations. Possibly lady had only looked & checked spelling of surnme not forename?

some customers are daft apeths but their badmouthing does just as much damage!

sometimes I do wonder if that customer was the equivalent of a troll - some folk do the weirdest things - like ordering a heap of sliced meat off the bone from the deli counter, all polite and nice as pie, then shoving it in the toy aisle somewhere to go off

I still think that if the OP has used the real names on here its a bit silly.

Not because of the names (different strokes and all that) themselves but because someone could easily identify the customer from them?