Brief summary of how Amazon have behaved to the average customer re RAPE shirts:
- Friday: I email Amazon alerting them to this problem before the press got hold of it.
- Friday: Amazon reply;
"I understand that you wish to know whether we are selling the T shirt with the slogan Keep Calm and Rape a Lot.
I?m sorry to hear that you?re having difficulties finding this item on our website.
I?ve checked and I think I may have found the item you were looking for:
www.amazon.co.uk/Keep-Black-Jersey-T-Shirt-Heather/dp/B007DO82OM/ref=sr_1_1?s=clothing&ie=UTF8&qid=1362181328&sr=1-1...
etc etc. Have we solved your problem"
- Sat. I rang Amazon to explain that, on balance, they had not solved my problem. That call was not dealt with either - the customer services operative I spoke to said she "didn't understand" what was inappropriate about the reply. Her manager offered me five pounds.
- Sat. I cancelled my Prime on the phone to the manager and was promised the due refund.
- Sat, late at night: unprompted, the Amazon team leader rang me to apologise, saying he was "appalled" and "horrified". He said he'd listened to the calls and promised reparation and a cancellation of my Prime and refund.
Neither manager could tell me how much the refund was. Anyway, nothing has been done. His promised email confirmation hasn't happened.
I have now just been told by the system that I won't get a refund for cancelling my Prime account.
How much bad service can you give?