I ordered some clothes for hiking. I ordered two pairs of hiking pants, and some technical socks, etc. One pair of pants in size L, the other in size 16.
The pants are North Face, and not cheap.
I received my order today and the L sized pants were perfect. But the size 16 not so. The label inside the pants said 12. The label attached to the pants, with price tag, etc, also said 12. But, this was crossed over with blue biro and it said UK 16. Not 16 at all. I cant get it over my hips.
Imagine my surprise when I discover they dont offer free returns, but recommend recorded delivery as they cannot honour any other returns. 
So, not only have theiy "tricked me" and sold me a pair of size 12 hiking pants that I cannot use, I have to pay to return them.
I have emailed them, and got no response, but I guess it is early.
Am I right to insist they refund me my postage seeing as they have sent me the wrong size trousers?