To think that this is U of Tesco and that they should sort it out?

[100DaysofSummer]

Doing my shopping online. I've received a voucher book with some money off coupons and some money off product coupons. £2 off Aussie products etc.

It says on the back of the coupons to use online enter code xx. But there are 3 different codes on the coupon and none of them work.

Phone customer services to ask what I'm doing wrong and which code I need to be entering.

Uninterested woman asks me to describe the code, then tells me 'oh those ones aren't valid online'. So I asked her why it says on the back of the coupon that it is. She just told me 'all their coupons say that'. I said that I though that was misleading and asked what about people who are unable to get to a store. I could almost hear her shrugging and thinking 'bovverred?'.

Nothing she can do, nothing anyone else can do, tough luck.

Not world issues I know but annoying when I've just sat for an hour doing my shopping and I might aswell just go to the shops now and use these vouchers. Why doesn't it clearly say not valid online?

Obviously a really boring aibu!

The vouchers were my clubcard voucher so not random.

My arguement is, they say on the back of each little coupon that they are redeemable online, but they're not.

If I'd known that before I started shopping I wouldn't have bothered I'd have just gone instore.

She doesn't sound very helpful at all and I would've asked to speak to someone who would be helpful. A supervisor would have been able to press a few buttons at her end to help you receive the discount.

This "computer says no" attitude is rubbish and quite often the guys at the bottom can't do anything beyond what they have been authorised to do. But someone further up the ladder will be able to.

Tesco are usually really good at dealing with complaints.
Email them and they will call u to sort it out!!

As for "computer says no" customer services, that attitude really pisses me off!!!

another for emailing, they are normally great

I'm not convinced that you were given the right advice. Certainly, I've used the vouchers (that I think you describe - they come with Clubcard mailings, based on what I've bought before), online. So either that particular voucher is faulty, or she was talking rubbish!

I'd actually email Tesco and ask them/complain. Agree that their customer service is pretty good.

Well I sent an email, wasn't at all snotty just explained what had happened and asked if there was there anything that they could do.

Someone phoned me back within half an hour, he was lovely and helpful, he said that they've had loads of problems with these vouchers and customers complaining, as apparently you have to opt in to get vouchers that are redeemable online (which I didn't know), but that all their vouchers have a bog standard script on the back which misleads you to think that they can be used online. But they are looking into changing that.

He's sent me a £5 online voucher which I'm more than happy with, I really only wanted my £2 off the shampoo to order it with the rest of the shopping, I'm not being grabby really just if I'd reliased before I'd have just gone to the store in the first place!

Anyway I thanked the guy who phoned and said he'd been more than helpful which he had.

Ah, so maybe I have 'online version' vouchers then? Stupid that they all have the same text on the back then.
Good for you and for Tesco. Good resolution all round!

Er, Senior - why so stroppy?

I was wondering why the 'oh fgs'.

I understand that now after speaking on here and to the man who rang me, I didn't realise that before and just assumed I could use all my vouchers. The first woman I spoke to also didn't tell me that she just said that there's nothing they can do.

Anyway he did say that loads of customer have thought the same so obviously not just me.

As I said hardly first world issues but seems less convenient and badly thought out.

I think Tesco have had a problem with the latest batch of clubcard vouchers.

We shop online, are opted in to online mailings/vouchers only and this is what we have always received in the past.

Last week we received our latest clubcard statement with vouchers, i came to input the codes at the weekend to find there were no online codes depsite what it stated on the back of the voucher.

So will also be contacting them, sounds like there has been a cock-up this time round and only store vouchers have been sent out, regardless of what you are signed up to.