Fucking nursery again!

[puds11isNAUGHTYnotNAICE]

I posted a couple of weeks ago about my DD's nursery ringing me to tell me they had picked up my DD for me as I had left her at school. I hadn't, they were supposed to be picking her up!

I had a phone call today to tell me they accidentally forgot her and left her at school. They went back to get her, but didn't say how long they were or who she was with when this happened.

AIBU to be fuming?

Is there something I can do about it?

Have you a communication book between you, them and school. Do you confirm when you drop her off?

Well, I would certainly be talking to them and work out what has gone wrong and why. Otherwise I would organises more reliable of getting my child collected from school.

They have a list of the children they should be picking up. They are supposed to sign the children out of school, but somehow took the wrong child. I know Tee i'm starting to think I'll just do it myself, but I have work too

I already have anxiety and this is not helping!

Well, they certainly are being crap. I think it's worth going and discussing it with them and telling how concerned you are and how much it has upset your DD (even if it hasn't). Do you think may they have the wrong names down for some of the days? Something is clearly going wrong with their process for this to happen twice and I would be questioning what their exact process is and whether it is being followed. Do the staff even take the list of children with them, or are they relying on their memories? are the lists kept up to date? If it happens again I would sort out plan b, as this clearly is not going to work. Do you have a friend who could have her for a few hours until you get home?

They took the WRONG CHILD!!! OMG!! What did those parents say when their child was missing?

This is a safe-guarding issue and one that needs to be dealt with ASAP.

I am going to have a word. I am going to ask school tomorrow how long DD was left before they realised and went back for her, because if i ask nursery i'm sure they will down play it.

I don't know what other mum said, I haven't spoken to her. I imagine she must have been quite shocked. I know I would be! I am hoping to catch her tomorrow at school pick up.

I'm really frustrated because i'm a young mum, and already have a little bit of a complex about people thinking im not very good at it, but this makes it look like I have forgotten my DD twice, when it has been the nurserys fault

I wouldn't be having a word. I'd be raising hell, in a non-shouty way.

They sound incompetent at best and an accident waiting to happen. You've already had to speak to them once and they haven't improved .

Jesus Christ, I'm all for standing up for nurseries but they've had their chance and blown it. Can you find a CM and ditch the nursery? They sound incompetent.

I don't know any local childminders, and I really don't want to separate my DD from her friends, but its beyond a joke.

Please report this nursery to Ofsted, that is outrageous.
I have worked in nurseries for many years and will normally stick up for them, as I know what goes on and sometimes mistakes do happen,but not in this case.
They need reporting, shocking beyond words.

I'm not sure what I'm more shocked about - that the nursery picked up the wrong child and forgot your daughter, or that the school allowed the wrong child to be taken from their care. Not sure how old your DD is, but the nursery & reception in DSS2s school will only release children to the nominated person on sight.

My local council has a list of local Childminders - maybe yours does too?

I think the school are more at fault. Your child is in their care and it's their responsibility to ensure they hand over the correct child to the approved carer.
You need to check their procedures and ask them how they plan to deal with this.

Agree this is both the school and the nursery fault, get angry with both, completely unaccpetable and they need to look at how they do things and rectify them. I would also be seriously considering reporting them both to Ofsted as well.

Hope your DD wasn't too distressed.

Is nursery expected to pick her up on the same days each week, or does it change? Is school aware of who is picking her up every day? Do they have a list of which children should be going with the nursery?
You need to check the school procedures. The school where I work is expected to sign to say that the children on the list have been taken but it is a very small school and every member of staff knows every child by name and would notice an error.
Check the procedures and make sure her teacher knows where she is supposed to be, put it in writing.
Also see if you can get your daughter to remember where she is going then she can make a big noise about it if it happens again!

Today has been one of her days for ages, so they really should know she is going back.

Spoke to DD and she thought it was funny but she did say that the nursery worker picked her up in her car which means they got all the way back to the nursery before they realised!.

I have been told that there is a sign over between nursery and school, but the school read out the wrong day so my DD wasn't called, and another girl was. What I don't understand is why the nursery didn't double check that they had the right child!

If i report to ofstead will nursery know its me?? I know i'm pathetic

If this is a long standing arrangement then both the nursery worker and should have noticed!
Not quite sure what the consequences are of reporting them would be (could be more severe than you anticipate, do you want them to stay open?)or even if ofsted is the most appropriate people to speak to.
On the upside at least your daughter was not distressed by the situation

I am glad she is so easy going, when I was her age I would have been devastated by this.

I'm quite sure such a complaint will not result in the nursery closing.
What will probably happen is that the nursery are asked to review their procedures to ensure it doesn't happen again. You see, at no time was your daughter unsafe. She was at school with responsible adults to care for her. It sounds like the nursery realised their mistake and immediately took action to rectify it.

I may be wrong, but I think if Ofsted were to do any book-throwing, it would be at the school. Theirs is the more serious safeguarding issue. They called the wrong child and relinquished responsibility to someone not authorised to collect that child on that day. It sounds like they didn't ring you to check so didn't realise that a child for whom they were responsible was missing and your daughter should not have been there.

Mistakes do happen. I think you're more than justified going to both the nursery and the school to get this one sorted out.

Ofsted IME have such woolly and ineffectual regulations that they would be unlikely to take any action. Both school and nursery should be reviewing their procedures. You might be better off raising your concerns with the local education authority and the local council that licenses the nursery.