Active discussions

Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to have complained informally and now wonder what the chuff is going on?

30 replies

ThatVikRinA22 · 06/02/2013 21:39

i go to a fairly prestigious celebrity hairdressers salon. its really not up its arse and my stylist is lovely (i dont see Mr Celeb himself - i see his junior stylist who is fab....)
anyway - ive gone there for years and the prices are actually fairly comparable with local salons.

so i went for an appointment and this guy in the salon who is the manager is loudly slating the police because he got stopped for not wearing a seatbelt.
now i appreciate that everyone is entitled to their opinion and his experience was his experience, the officer let him off but he was still annoyed about it.
He went on for quite some time, saying things like "they shouldnt be allowed to do so and so" and being really quite obnoxious. I appreciate he was chatting to his clients and they were all having a good old moan.

i was sat feet away. i had gone there for some pampering, and was paying good money for it.
instead i was hearing a tirade about what i do for a living - he was making assumptions about all police, he was offensive and annoying.
So i mentioned it to someone in the salon - i was being quite jokey and said "should i just go and tell him what i do and see if he shuts up" but the longer he went on the more uncomfortable i was getting and finding it hard to bite my tongue - i said to my stylist that had he gone through the windscreen of his car it would be an officer scraping him up off the road....

he eventually toned it down but it annoyed me.
I once had a terrible experience with a hairdresser - but i dont think they are all incompetent idiots who want to shave my head.....

i did not make any formal complaint but I thought it was unprofessional and could have potentially cost the salon a client had it bothered me enough to go elsewhere (which it didnt - i just thought he was a pratt)

So tonight i got a phone call to my home ex directory number from him - clearly on his hands free mobile phone and not from the salon - saying he wanted to apologise if he offended me.

I take it someone must have mentioned my comments. However it was an awkward exchange and one that i found quite embarrassing - i didnt make any formal complaint and i didnt particularly want to discuss it with him which because he phoned i felt i had to. I felt a bit silly.

I am also wondering if it was a fishing expedition of some sort....im wondering if he just put 2 and 2 together and came up with 4 and phoned to see who had said something....his wife works on reception so would have access to my phone number etc.

im wondering whether to phone the salon tomorrow and speak to someone to ask WTF that was all about....it was all a bit odd!

AIBU?

OP posts:
LesBOFerables · 06/02/2013 21:41

I'd just leave it, Vic, tbh. I appreciate it was unpleasant to be put on the spot though.

gordyslovesheep · 06/02/2013 21:42

yes I think YABU - he was a tit, you told another employee he was making you cross - they told him and he rang to apologise - not seeing any major issues

911AreBack · 06/02/2013 21:42

That is quite odd. It sounds as though someone went tittle tattling to him

Original poster
ThatVikRinA22 · 06/02/2013 21:43

aye....youre probably right. im over thinking it. just felt so odd and not quite right somehow....and could make going back slightly awkward.

(btw - i saw les mis yesterday......loved it!)

OP posts:
gordyslovesheep · 06/02/2013 21:44

I don't think it's 'tattling' it's good customer service to pull people up for poor behaviour and to get them to say sorry

he WAS a prick though x

Saski · 06/02/2013 21:44

Are you a police officer?

Writehand · 06/02/2013 21:45

I think he found out he'd upset/annoyed you, asked the salon for your number and rang up to apologise, which is what he should have done, and most people would do.

I am a bit puzzled as to why you think someone saying sorry when they've upset you is odd. Seems totally straightforward to me. I'd consider the incident finished.

HeathRobinson · 06/02/2013 21:46

I think he's made it worse by phoning you and putting you on the spot.

MechanicalTheatre · 06/02/2013 21:46

Twattish behaviour and would have made me uncomfortable too.

I would also just leave it however. Not worth it.

Original poster
ThatVikRinA22 · 06/02/2013 21:47

for now saski i am.

gordy i get what you are saying - i just dont think he was doing it for that reason. i have an overly suspicious mind though.

OP posts:
44SoStartingOver · 06/02/2013 21:47

This reply has been deleted

Message withdrawn at poster's request.

maddening · 06/02/2013 21:47

Maybe they asked him to call?

WorraLiberty · 06/02/2013 21:47

I think you're right...you are over thinking it.

I'd be willing to bet money on the fact that as soon as you left, your hairdresser told him what you did for a living and then he felt bad enough to phone and apologise.

MoonlightandRoses · 06/02/2013 21:48

I'm surprised he didn't call you from the salon number, but think it's good that he did call.

Given you mentioned something to one of his staff members about your discomfort at his unjustified diatribe, it's right that he takes the time to personally apologise to a good, long-standing, client for his unprofessional actions.

LesBOFerables · 06/02/2013 21:48

Well, you know what to do next time he is whinging..."Look down, look down, don't look him in the eye" Grin

WorraLiberty · 06/02/2013 21:50

If he works at the salon then he will have access to your phone number...he wouldn't have to ask his wife for it.

Well I doubt it anyway.

I've worked in 3 salons and any of the staff could look up phone numbers if the salon had made a record of them.

Original poster
ThatVikRinA22 · 06/02/2013 21:50

i actually have a fairly thick skin, it was just it was my day off, i was paying lots of money and i didnt really need to sit and listen to that. But it didnt bother me enough to complain.
so i dont get the phone call which made me feel a bit of a prune.

hey ho.

OP posts:
AnyFucker · 06/02/2013 21:52

I think it was a bit intrusive, actually

I would have been a bit Hmm at getting a call on my personal phone. What does he think you were going to do, report him to the Police-slagging Society ?

People complain about stuff all the time (not just the police). I work for the NHS and it gets slagged to High Heaven constantly. I might say something at the time (if I could be bothered) but would get annoyed at someone intruding on my leisure time to justify themselves with an apology they probably didn't mean.

Saski · 06/02/2013 21:52

He's apologized. I don't think it makes sense to complain. But you should have negotiated a free equivalent service, really - you don't go to an upscale salon to be insulted.

Original poster
ThatVikRinA22 · 06/02/2013 21:52

Grin @ bof....

i did however think javert was a bloody annoying eejit....so maybe the hairdresser had a point.

OP posts:
MechanicalTheatre · 06/02/2013 21:54

You should have arrested him.

Hassled · 06/02/2013 21:55

Agree you're overthinking it - someone said "Oi, you numpty, you were ranting about the police in front of a policewoman who's a good customer" and he felt sufficiently shamed or, more probably, scared of losing your custom that he dug out the number the salon would have had and rang you to dig himself out of the hole. It must have been hideous for you, though. Will you go back, do you think?

Original poster
ThatVikRinA22 · 06/02/2013 21:59

hassled probably - ive been going there for about 8 years now and i love my stylist and my hair...(vain!!)

could just be a tad awkward now though.

OP posts:
blackeyedsusan · 06/02/2013 22:06

actually, you were quite restrained and should have told him that not wearing a seat belt would have meant he had a face like a melted pizza if he had to have done an emergency stop at slow speed and they would have been shovelling him into bin bags at high speed... does he not rremember the advert where the man's heart stops almost instantly as the aorta is ripped out of the heart by the impact on the steering wheel

he is obviously too thick to have any basic concept of inertia... though one would have thought that working in the beauty industry he would be quite keen to preserve his own looks rather than risk a face full of purple scars

aah see he has pissed me off with his stupidity now!

hope you get a more relaxing day off next time. Smile

BridgetBidet · 06/02/2013 22:22

I think if you join the police then you have to accept that there are a fair amount of people who think that you're all twats.

I had quite a bit of respect for them until a couple of weeks before Christmas. My brother who is a goth was getting a ton of hassle at a club in town and when they left the people hassling them followed them out and surrounded them.

They saw a squad car and explained the situation and that they were about to get beaten up and asked if they could drive them a little further down the road to safety and they refused. They tried to run but the other lads caught them and gave them quite a bad beating. When it eventually finished they crawled back up the bank and the squad car is sitting there and they start asking them to put in a complaint about what's happened because they know who did it.

They refused because the police in the squad car blatantly let them get beaten up because they wanted to have something to pin on the lads threatening them. It was more important to them that they had something to pin on those lads and a cleaned up crime to go on there figures. They could have helped them and actually stopped the crime happening but they refused.

I will never, ever, ever trust the police again after that. The one time anybody in my family has really needed them and they let us down.

You'll just have to suck it up I'm afraid, comes with the territory.

Swipe left for the next trending thread