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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to think my letting agent cannot suddenly implement monthly property inspections, 6 months into a contract?

53 replies

ElectricMonkBelievesInSanta · 17/01/2013 15:11

We've been living in this property for nearly 4 years, and sign a new 12 month contract each year. Until now, the agreement has been that an agent can let himself into the property for quarterly inspections, viewings for new potential tenants (if we aren't able to show them around), repairs and in emergencies. Today, I received an updated version of the usual letter giving notice of an upcoming quarterly inspection - tacked onto the end of it is the sentence "We will also be carrying out the monthly safety check on the property." This sentence has never been included in the past, monthly safety checks have never happened before and certainly aren't in our contract.

The new arrangement would upset me for two reasons. I regularly study through the night and sleep late into the day when my workload is heavy because it's the only way I have enough quiet time to focus, so somebody letting themselves in once a month to potter round every room in the flat would be extremely intrusive and inconvenient. Also, my husband or I have always ensured that one or other of us is home to supervise inspections and viewings because an agent from the firm previously left the front door to our previous property ajar after an unsupervised viewing, facing straight onto a busy road in a less than salubrious area. We can manage that a few times per year, but definitely not on short notice every single month.

Furthermore, I really don't see any justification for it - we have been very good tenants! We cause minimal wear and tear, report problems as soon as they occur, always pay rent on time, and gave 7 months notice of our intention to move at the end of this contract period. We've been on at the agent for months about the fact that an electrical fault has stopped half of our lights from working properly, and they prevaricate for months when we tell them we need a proper electrician rather than another visit from their handyman - I don't see how monthly checks are going to help when they won't even address long-standing problems like that adequately.

I therefore feel that this is an unjustifiable invasion of our privacy, and will encroach on our right to quiet enjoyment of the property. AIBU to expect the agency to agree to go back to quarterly inspections?

OP posts:
LadyMercy · 19/01/2013 11:39

There are some real shysters out there, the last time I moved the LA 'lost' our deposit.

A couple of people mentioned some really good points. The agent can quote what is 'reasonable' as much as he likes, but that is hugely subjective term.

Harrasment (sp?) is another one. If you feel you are being harrased, then that is enough to kick up a fuss. I would certainly feel that way if someone was just letting themselves into MY house.

Leave the chain on, the key in the lock or change the lock all good. Someone else also mentioned that you are entitled to the contact details of your landlord, that is bang on, so i'd ask for those.

If the agent is a member of a professional body, say ARLA or RICS, I,d consider complaining to them as well.

LRDtheFeministDragon · 19/01/2013 11:59

These days, they have to protect your deposit, and if they 'lose' it you can take them to small claims. I believe they actually have to pay back more than the full amount (as an incentive not to be a wanker again).

I would be really wary of changing the lock. Wouldn't that cause issues because the LA does have the right to come in during an emergency? Leaving the chain on would be fine.

LadyMercy · 19/01/2013 21:30

I don't know whether it was the phrase 'small claims' or the sentance 'please send me your code of conduct and official complaints procedure' that caused it to be found.

I agree that changing the locks is getting beyond stroppy, but its something to keep in reserve,.

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