I ordered a lot of the kids Christmas presents through Tesco direct (wouldn't normally but double clubcard exchange = half price). Went to pick them up from local store to learn that they had been sent back the previous day as I had not picked them up within two weeks. Went home to re-read email with two week warning but no mention of two week requirement, even in the small print. Also no email warning me items were returned, to save me the trip to local store. So dh and I had taken the day off whilst kids were in nursery to prepare for Christmas and had to spend the whole time trying to find the presents in the shops.
I phoned to complain and the (very bored sounding) customer service person told me items were never scanned out of the store so if I hadn't phoned I never would have recieved a refund. They told me to email my complaint instead of registering it over the phone (don't think they could be bothered to deal with it). Emailed complaint - three days later still waiting for response..
I know this isn't the end of the world but I just get really would up by these big companies with no customer service. I used to reckon I spent 1 in every 2 pounds in Tesco with food, petrol etc but gave up food deliveries from them as they were horrendously unreliable (tried Sainsburys and haven't looked back).
They wasted so much of my time that I really feel like I am due an apology.