To expect the AA to arrive quicker then this....

[Justtobeslim]

first call to the AA was at 11:00 this morning because my car was over heating, I was about 25 miles from home. I was told someone would be with me in about 60 to 90 minutes... than at 90 minutes i receive a phone call to say some from a local garage will be with me in 30 minutes. Finally about 14:30 a person from On Time turns up to check my car, he tells me there nothing wrong with it just needed water. I explain that the water and oil were checked two days ago and they were both fine. But he just topped it up with water and told me there was a air lock, I drive off less the 3 miles later I am at the traffic light when my car over heats again but this I have smoke coming from the engine and the engine light comes on. I pulled over and phoned the AA again, was told again 60 to 90 minutes but had to wait for over two hours again. This time I get a real AA man, who does lots of different check, he tells me it could be a few different things but I cannot drive the car and he made arrangements for me to be towed home...by this time I just sit in my car and cry, Off he goes and I am left waiting again, I receive another call to say someone would be with me within 30 minutes but I had to wait another two hours until the next AA man turns up to tow me. I finally got home at 20:30. Is NINE and HALF HOUR the longest time anyone had to wait for the AA?

I feel they should be doing more because if the water leak was repaired on the first call out or towed to a garage. My car would have not blown to head gasette, which will now cost me anything between £400 and £500 to repair. To tell me to drive the 20 odd miles home when it had a water leak has made things a lot worst me and my poor car. To just offer me 3 days car hire I feel is unfair.

Actually I think you are being unreasonable. It was a long wait, but it was in two sections. You had one job, which was closed and then another. Then you had to wait for a tow, which is a completely separate thing.

It was unlucky that it all dragged on for so long, but you rang them five times today? You want transcripts of the calls? You're refusing all offers of very reasonable and fair compensation? You sound like a nightmare.

It wasn't that cold yesterday. You weren't stuck with a baby. You weren't late for a wedding or a funeral or a flight. You don't have an urgent medical condition... It's just bad luck.

I'd seriously think about getting over it now.

I will get over it once they have paid for the repair to my car. (Because their employee give me the wrong information) 9.5 hours is a long time for me to be sitting in my car on the roadside waiting for the AA in the cold. when I should have been doing my Xmas shopping..the reason I had to phone five times today is because I had to ring each department separately (their rules not mine) we are all entitled our own views and mine is I don't want to waste a 9.5 hours of my only day off this side of Xmas sitting in my car. I will have to get a taxi in to work on Christmas Day/ Boxing which is going to cost me about £20 a day... With a bit of luck i will have my car back for New Years day... On a lighter note Merry Christmas everyone. X