I have just purchased a "non pristine" laptop from Currys in Croydon which was described as simply being without a box or power cable. The assistant assured me it was new and had been on display.
Now that I have plugged it in I have found many documents, payroll details, staff reviews, training and many other files which point to it being used by Currys from late 2007 to early 2009.
I had to call the store twice to get a callback from a manager and having spoken to him I can quite understand all of the negative publicity this company receives.
Firstly he asked what I paid for it (£150) and then pretty much said what did I expect for that price. I said it was sold as new, unboxed and without the power cable but otherwise new. He then denied that pristine means new and said I wouldn't find another one for that price.
When asked what I wanted - I said a full refund for the computer, the charger unit I bought elsewhere and the anti virus software I bought from them at the same time. Also compensation for my travelling to buy it, to return it and for the inconvenience and telephone costs to 0844 numbers.
He offered to refund in full & as a gesture, a 15% discount on a brand new one and said if I wanted anything else I must write to their head office.
Am I being unreasonable to expect such a blatant breach of the sale of goods act to be taken more seriously by a major store. Is it unreasonable to expect more than just a "sorry about that - do you want your money back?" type response?
I feel really angry as this is a xmas present that I am now unable to give and I also have the hassle of returning it!