To tell Argos to fuck off to the farside of fuck.

[lollilou]

I am soo fucking angry with them right now. They have messed up not one but two online deliveries,I've had to wait in for two days AND they keep lying to me. Who do I complain to? I just about kept my cool on the phone but I am spitting feathers now. This is for my ds' birthday.

YANBU. I don't even have to read your post, just from the title I know YANBU.

YANBU. Won't go into the details of my tale of woe but it involved similar missed deliveries, time-wasted and downright lying. They are shit with a capital SH. No idea who to complain to - maybe threaten them with local paper?

Email the CEO you should get a response, hope you manage to sort it

[email protected]

So I got home today and there on my doorstep were the two seperate orders. One of which Argos said they had cancelled, the other had been (according to them NOT me) delivered to my house on the 4th!
One of the parcels was an expensive item for my ds which apparently HAD to be signed for! Never again.

At least you managed to get through on the phone - I gave up after 32 minutes on hold.

Argos are dreadful now. There are so many problems with deliveries, and then theres their lovely trick of having items prominently advertised that are not available anywhere .

If you are on twitter make a complaint on there too. That usually gets their attention.

I only do reserve and collect with Argos because they are so crap with deliveries.

Glad you have got your stuff!

Has anyone had an issue where Argos has totally changed an order. I am 99.9% sure that I ordered a cot bed nursery set in September. After screwing up delivery twice it eventually arrived. Went to put it together today and see box is open and then hashed together again. Box states cot bed, inside only a cot. Putting item no into Argos system now only shows cot as if a cot bed was never available. It's as if they have changed the description on web site.

Anyone had anything similar? Anyone know what I can do? I'm guessing it's going to be a case of my word against theirs.

Just answered a knock on my door, delivery man with one of my orders from Argos(which I already have) .
Tempted to keep it and sell on Ebay I can't though can I?

I have twice bought things from Argos which had been used, returned to Argos and resold. One was a bin, which was filthy, and one a hair dryer which had hair in it.

I will never shop there again.

My DH ordered a beard trimmer in May. When a Canon printer arrived, I phoned to let them know. They said they'd send a driver the next day to do a swap-over.

Next day, the driver arrives with the beard trimmer. I try to hand him the printer, but he refuses to take it, because he doesn't have a returns sticker for it. It wasn't booked on for collection.

I phone Argos again, they apologise...they will send someone out the next day. No one arrives.

Finally, today, someone has picked up the printer. 5 months later.

YES!! go for it! serves them bloody right!

My DH used to work in Argos when he was a student (about 20 years ago). I use our local Argos a lot as there is a complete lack of alternatives round here but he has drummed it into to me to never accept a box that looks like it's been opened and resealed. I have refused them on a couple of occassions and pissed off the manageress but they always change it.

I wouldn't mind having returned goods if they hasn't been used. But the bin was absolutely filthy. You'd think they'd check.

Dinosaru - have you got a confirmation email? It should say on there.

Argos are shit, which is why they were in financial trouble earlier in the year.

Their customer service is even worse. I would rather eat my foot than order anything online again

Also keep item if you can prove that's it cancelled, compensation for them wasting your time.

Thanks for reply Rooney, it transpires that they had called us the day before delivery (after we had bought cot bed mattress) and left a message which we never got, telling us there was a misprint and we would be receiving a cot only. This was close to 3 weeks after the order was placed. What pisses me off the most is that they had 2 phone numbers for us and an email address for us and yet we still didn't get this message.

Spoke to a manager yesterday and she has offered a refund for the price of the cot to go towards a new mattress that will fit. So happy days, my ds2 can have a new mattress for his bed and we can buy a new mattress to fit the cot.

My brother has had a terrible time with Argos over a bike. He rang that many times in the end he facebooked and twitted them. That's the only way he got any help.

Just learned about the unreliability of their delivery service with Argos. IT took them a week to email that the order would never come as now out of stock. Made a 2nd order but if it happens to turn up at all now, it is going to become the next birthday present. Luckily Tescos had an alternative present of Lego Friends and looking at lack of availability of Lego Friends at online shops, we've been very lucky.

I'm very glad now to have always told the children that Santa does not always manage to bring everything on the list, already warned the 7 year old that she would only be getting 1 out her 3 toys on the wish list as Santa has his price limits.

Yes in future even if it's cheaper with Argos delivery, I'll stick to other options.

I recently had a problem with Argos, I emailed the CEO and his response was within an hour or so. He seemed interested in my complaint and launched an internal investigation as well apologising profusely. They also sent a small gift voucher in the post to make up for the hassle. And gave his office's direct phone number for any further issues we had.

If you want his email address PM me and I''ll give it to you.

Just seen tireds post, my email address is different to that one so PM me if you get no luck with that one.

Tell Argos that I had a similar issue with Boots last week. Waited in four days for a pushchair that was meant to be delivered every day and wasn't. Now this was really the fault of the couriers, but Boots have refunded me £75 for a £165 pushchair for my troubles. That's pretty darn good customer service! plus I got an additional £54 of advantage points in the first place meaning it's only really cost me £36!

I wish I had found this thread before I ordered the bed that was supposed to be delivered today.

7am-12pm. I am waiting at home. Took the morning off work for this. 12pm: no bed. When I phoned the home delivery number, David, the rep told me that I should have had a phone call yesterday that they could not make the delivery today. Well, if I had had the call I would not be waiting for the bed now would I, or be on the phone to him?? Call went a bit like this:

• no I am afraid that you will definitely not receive your delivery today
• there was an issue planning the route
• you should have had a phone call yesterday evening, but I guess you did not (NO I DID NOT )

He went on to tell me that because of the Christmas rush, deliveries are busy, and the earliest option to re-schedule would be next week. That is a bit of a shame seeing that my elderly parents (don't tell them I called them elderly, they will lynch me) are arriving tomorrow, and they would have been sleeping on the bed, but now have to settle for a blow up, or a mattress.

He had the cheek to offer to waive the delivery charges, which were free anyway, because the order was >£200, but offered vouchers when I got angry. I will need to phone back next week for those though, so I am not counting on it. But just out of interest, how much can I push them for ?