WWYD - buyer wants a refund - help

[clpsmum]

Hoping you can all help me and tell me what you would do if you were in my position.

A large paintball company donated a voucher worth £309 to me to use as a raffle prize for an event I was holding to raise money for my son. The prize went unused so I sold the item for £80 on facebay in August. The buyer has tonight emailed me asking for a refund as somebody has told her these vouchers are given out free to anyone that asks. (I don't know if this is the case or not).

I genuinely don't know what to do. I have already used the money she paid towards treatment for my son, which was the reason I sold it. I just don't have a spare penny at any time of the year to be honest let alone Christmas.

What would you do in my situation I feel awful.

Our school is not a registered charity but we do loads of fundraising, including raffling of similar sorts of vouchers- so are we breaking the law? I did not think so.

WWID? Ignore her.

That is all.

Institute of fundraising - no requirement to register, but can only use the words 'charity' or 'charitable' if registered.

Thanks everyone for your advice and replies very greatly appreciated. Not sure why I felt bad because I knew I'd done nothing wrong I think it just threw me a bit. She knew when she bought it that it was an unused raffle prize and money would be helping fund my sons therapy. I mailed her and said its too late money spent! I checked with company, as did she and they told us both that they only give them out to help fundraisers.

I don't call myself a charity I'm very clear that I am fundraising and the only person that will benefit is my son. I would never cheat anyone into thinking otherwise.

To be honest, like a few of you have said, I think she was probably just trying it on. It's made me feel so much better to know you all agree with me though. Thank you so much

Glad you feel better.