My previous dealings with Currys (Sorry, long):
First story:
When I was moving in with ExP, I ordered 4 kitchen appliances from them (store is the other side of small town, so convenient to go to). The week before the delivery was due, they said that the tumble dryer was out of stock after I'd only ordered it a few days earlier. I wasn't impressed and told them that it had been in stock according to them at the time. An hour or so later, they called back saying that they'd located one in England (am in Wales), and the delivery would go ahead as planned.
The day of the delivery (Saturday), I'm standing around at home waiting for the delivery and starting to wonder where it is. As I don't fancy using my mobile to call a 0870 number, I call my DM to ask her to call them. Half an hour later, I get a call from the local store manager saying that the washing machine is out of stock - turns out they'd told DM this so she'd driven to the store and made the manager call me to tell me himself, but before calling me, they'd located one in Cambridge. Delivery was rearranged for the following Tuesday.
Tuesday comes and the delivery arrives (hooray), except that the delivery men just dump 4 massive boxes in my tiny kitchen and disappear when I thought they were going to unpack the appliances. Apparently "We will unpack your goods and take away the packaging" (Currys leaflet at the time) actually meant you had to ask them to do that. Weight of goods meant I needed help so had to wait for ExP to get home to unpack. When ExP got home, the first box we opened was the cooker, and the main oven door fell off! Rang DM to pick us up as didn't have enough time to walk to store and demanded to see manager straight away. Had to arrange a collection & delivery for the following Saturday (couldn't take more time off work) and was given £20 ("for a takeaway on us" - so what are we supposed to eat for the rest of the week?).
Sometime during the week, I had a call to say that the cooker was now unavailable in the local warehouse. I went mental and funnily enough, they found another one to deliver on the Saturday as originally arranged. I made sure they unpacked this one...
Second story:
Bought a DVD/Video combi player with 12 months insurance (special deal on) from store in city outskirts. First one broke within 3 weeks so returned it and got a replacement. Second one broke after 11 months so tried to return it to local store. Local store said it had to be returned to the original store, so had to go to city outskirts store. At city store, they said it would have to be sent off for repair first and I would hear back within 4 weeks. 6 weeks later, no news (was busy in work) so called the store. Store said they hadn't had any news about it so went to the store in person. Turns out the player had been left on a shelf and forgotten about for 6 weeks - no repair, no nothing. I then asked for a refund, but in the interim, my credit card had expired, so had to have a credit note for the value of the sale instead of a straight refund. Oh, and the credit note had to be posted to me, not issued in the store there & then.
Third story:
So, got the credit note, with the 3 month use by date and with the disclaimer that it had to be spent in a single purchase, no change will be issued, etc. It was coming up to Christmas so decided to get a few things including a new printer (from the city outskirts store again). Printer was in a sealed box, so thought all was well. Got printer home, and power lead with transformer was not in the box. Returned to store; apparently as the box had been sealed with their own tape, they should have checked that all the contents were included before sale.
AAAAAAAAAAAAAAAARRRRRRRRRRRRRRGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!
I refuse to use Currys ever again!