AIBU or is he?

[kerchow]

I booked an appointment for a curtain maker to come round at 1.00pm to measure up & look at swatches. He turns up at 1.55pm whilst I'm standing at the door getting ready to collect DS1. I had no call to say he'd be late so presumed he wasn't coming. I opened the door & told him i was on my way out but that i'd try & arrange for someone else to collect DS1 so I could stay. He got arsey saying that our appointment had been at 1-ish & that if I had plans to go out at 2.00pm we wouldn't have had enough time anyway. Is it me?

YANBU, a quick call from him was in order.

5 to 2 is not one ish

Yanbu

5 to 2 is 2 ish. Not 1ish.

And he should have said how long the app would have taken. Hope you haven't rearranged. There's no need for rudeness.

Err - who's the customer in this relationship? The guy definitely doesn't deserve your money...teenage Saturday checkout assistants are ahead of him on this one!!

Yanbu at all.

Get another company in. What an arse

Get another company in. What an arse

YANBU. The other guy is a twit.

You have had a lucky escape, get someone better to deal with to do the curtains.

He is!! My worry would be that if he is this sloppy on time keeping, then he may not deliver the goods.

Quite. I'd worry that his sloppy time-keeping reflected his sloppy measuring.

Yanbu. Ditch him. You are the customer, and it's your say.

Doubt he's going to be in business long with that attitude. Yanbu!

dont rebook him. hire someone else and tell him why!

No, he's bloody rude and unprofessional. If I'm going to be more than five minutes late I will always call or text ahead. Take your custom elsewhere.

Glad it's not me then! I was questioning myself as he seemed convinced he was in the right. He's rung back & to be fair was very apologetic about it all. DH thinks we should have him round just to get another quote to compare to the one we have but I don't think I'll bother!

yanbu. I send engineers out every day and we have appointment slots ie "between 10 and 12", never exact times unless it is the first job of the day, because nobody can ever know how long a job might take, if there will be traffic delays etc..

YANBU. If that's his attitude then I don't think I'd bother getting curtains from him. Sounds very unreliable indeed.

No, don't have him back. He was an hour late and didn't call. His loss.

YANBU Think it's a man's attitude. Little house wife who has nothing to do can wait in all day.
I know how frustrating it is waiting for a delivery or an appointment.

Where I work I book in appointments for our contractors and keep in touch with them throughtout the day. If they're running late (sometimes traffic or previous job doesn't go to plan) I always phone up the customer to let them know. 99% of the time they're fine. It's good manners to let someone know.