Postie not delivering parcels

[SuperScribbler]

I was sitting in my kitchen just now and heard the post arrive. So I amble into the porch to find one of those post office cards saying that a parcel hadn't been left because it was too big. But there had been no knock or ring so I thought it a bit strange.

Then out of the window I see the postie on her bike, so I open the door and call out "Oh sorry I must have not heard your knock. Can I have my parcel" To which she replies "I haven't got it with me because it was too big for my bike. You'll have to pick it up from the sorting office yourself."

There was a stunned pause from me and then I mumbled something about not wanting to have to go to the sorting office and then she took the card back from me, scowled and said she'd try and bring it tomorrow but no guarantees because it would depend how much other post she had to deliver. Off she cycled.

So I'm back in my kitchen wondering which of us is BU? The sorting office is about an 14 mile round trip and tricky to get to by public transport (plus then I'd have to lug the parcel home). I could organise having the car but don't want to spend out on the diesal. I can't cycle myself because it involves a motorway journey or a 6 mile detour (making it a 20 mile cycle trip).

Anyway surely the post office have been paid to deliver the parcel to my house? If it's too big it should come by van. I the parcel is form Amazon so I know they will have paid for the proper postage.

So AIBU?

Of course you're not. You've paid to have it delivered to your home. She should get a van/trolley if she can't carry parcels on her bike.

Well you cant expect her to carry big parcels on her bike, but yes, they should deliver with a van. Is there no number on the card to call and ask them to deliver?

She is being outrageously U

Big parcels usually come seperately from the normal post.

Yanbu. Where I live the normal postie that walks round delivers small parcels and a van delivers the big stuff. We never get a card through the door if we are home.

Call the office number to arrange re-delivery but ask to speak to the manager, the front line staff will have no authority or interest and explain what happened.

Squeakytoy, no I absolutely do no expect her to carry a big parcel on her bike. But if it is that big then surely it would have had to be sent as parcel post and come in a van? That's what normally happens anyway.

YANBU. Although I can quite see why your postman couldn't deliver the parcel herself if she's on a bike.

Where I live parcels get delivered by van. They don't expect a postman on a bike to lug a whole round's worth of parcels round but equally, they don't expect people to go to the sorting office just because they can't organise the logistics of parcel delivery properly.

I forgot to say that she took the delivery card away from me and tore it in half so I don't have the number to ring to arrange delivery.

Where we live, parcels too big for postie get delivered in a van and that usually comes around 7.30am. Surely that is a better solution than random delivery if there is room on the bike?!

Your postie has isshues.

I would make a complaint TBH.

yanbu.

i just had a card through the door saying 'you werent in when we tried to deliver' errm yes i fucking well am in you just didnt knock on the door ffs!

YANBU. They are paid to deliver parcels to your house. That's what cans are for.

You can find the number online.

Tweet their customer services. They are very helpful.

Our postie frequently shoves the card through the door without ever knocking (I know because I work from home so I hear the door go!) I wonder if its for a similar reason? [ponders]

Royal Mail do that all the time now. They just send out the cards instead of the parcels. Caught them doing it several times, it's a scam basically.

Oh and the Xmas temps will have started now, on minimum wage with no long term employment prospects. So your post will be being stolen now too in most places. I've already lost 4 items, 1 of which looked like present (but was actually tubigrips) and the other 3 were cards.

Our postie is lovely and leaves parcels in our porch (as agreed) if we don't answer, so we don't have to collect, or get re delivered. A different one, in a van delivers large parcels and always says 'sorry to bother you' if I'm holding the baby.

So they can be great. But, if they are not delivering, they're scamming the company that paid them to deliver.

YANBU. I hate this, they used to do it all the time in the flat I lived in before I moved to the house I'm in now. I rang Royal Mail and complained and they told me that they don't deliver parcels to flats that have mailboxes all together at the front door. I was incandescent with rage!!! How dare they just opt of of doing their flipping job!

(Goes to make cup of tea and calm down......)

I would contact Amazon actually. That's the sort of thing their customer services would be very interested in. Their delivery contract is mahoosive and worth millions of pounds to the Royal Mail. I think a call into the right department there may get your parcel delivered lickety split.

YANBU to expect your parcel to be delivered to your door, She is NBU to refuse to carry a huge parcel on her bike. Seems to me that the problem is higher up, google your post office and ask to speak to a manager and contact Amazon and explain to them as well. I don't think Royal Mail have ever delived an Amazon parcel to me, I thought they used a different company.

Same here, we just get the orange card and the parcel stays at the PO depot. It takes 1hr 1/2 each time to fetch it, and £1 to park. And on the last 2 occasions I've got back to find another card on the mat, grrr.

Bridget I sorry that you have had items lost but NOT ALL Royal mail xmas temps are theives I work at a Royal mail sorting for a agency and I dont go nicking mail there are secuirty cameras watching us sort and we watched by mangers dont tainshed everyone with the same label. I work there because I cant get a perm job and need to pay bills maybe your letters have been caught in the big drums that help sort mail and was ripped and are waiting to be repackaged. Yes it does go on but dont blame All christmas temps most of us just want work for a few weeks. 10 1/2 hour shift standing up sorting mail on a low wage doesnt make me scum which u have impiled

Instead of going to sorting office, why don't you just rearrange delivery to a day you will be in. That way they have to deliver it. It's what I do as I cab going to the post office as it means going into town and having to pay for paking.