Bought a costume from a company who today slammed the phone down on me?ided a tracking number after I paid

[willbealright]

what would you do?.

I paid for a parcel to come for the next day delivery before 1pm they said if you order before 5.30pm it would be guaranteed,I ordered at 4.15pm.

The parcel did not turn up,it came the day after ,I refused and sent it back last thursday,I ring today it went like this.

My argument is I paid for a special delivery £7.95 to be with me before 1pm ,they did not have a tracking number the lady tells me there is not one and blames Royal Mail, she then tells me she uses a manifest?,so unable to track parcel?.

I have been ringing since last Monday chasing to see if they have had it back yet,they will not refund me till they get the parcel back.

I ring again today,to have the phone slammed down on me by the MD who said I should chase Royal Mail ,I said its there problem they have not provided a tracking number its there responsibility and they have lied to me .

After reading another review it says a lady did not get her money back after sending back her goods because of poor quality refused a refund,excuses were made etc .

I think they have scammed me and told them so hence why MD slammed the phone down when mentioning the police.

I have sent a email saying I will be contacting the police as I feel they have lied and taken my money,and alarm bells are starting to ring ,I am very tempted to write a very bad review ,I am so angry wwyd?.

"Why did you refuse delivery rather than just ask for a refund of the postage? Seems a bit of a drastic measure to be honest."

Yes! This.

Your method seems like a hell of a long way round for a refund on postage, OP.

If they refuse to refund you go to your credit card and initiate a chargeback for your refund

You can only initiate a chargeback where the card displays the VISA logo, on debit card transactions the amount can be any from £10 to whatever, on a credit card the amount HAS TO BE above £100 for you to be able to initiate a chargeback.

The problem you have is you cannot prove you have returned it, the onus to prove they have it back is on you. The police will not be interested it is classed as a civil matter.

but the seller cannot prove it was delivered can they - it will show as refused with royal mail won't it

It will depend on their returns policy. If they only accept returns of damaged or incorrect orders, the OP's little paddy won't be covered.