Sorry, bit of a long one, but bear with me...
...Had a nightmare with an ebayer who bought a coat from me which retailed for £300 (she got it for £30) then demanded a refund (even though my listing clearly stated no returns) because supposedly it was not as described. I'd described it as an autumn/winter coat and she said this was inaccurate because the coat was "flimsy". I tried reason with her that the coat was made of wool, weighed 1.3kg (I actually underestimated the postage by £3.50, but footed the bill for it because that was my error) and was from the brand's autumn/winter collection, so was accurately described in my opinion. She said we could do this "the hard way" ie: she would open a case against me to get her money back and leave me negative feedback, or I could refund her there and then. I told her I did not appreciate blackmail, but life was too short to have this drag on, so she could send the coat back.
A week later, I received an email saying: "I sent this back by recorded first class post and I haven't received a refund yet?" I told her that was because I hadn't received the coat (I'd been home every day the post came and had been looking out for it) I asked her to forward me the tracking number so I could try and found out where it had gone. She didn't respond, but instead opened a "not as described" case against me, calling me a liar and saying she didn't believe I hadn't received it back - turns out she didn't post it by recorded delivery like she'd initially said after all, just by standard mail with a receipt because when ebay asked her to supply the tracking number she put: SentFirstClass in the field. I tried to reason with her that because she had her receipt she could claim through the Royal Mail to get her money back, but that it simply wasn't fair for me to lose out on my coat and my money through the ebay claim. Her response was to send a series of increasingly abrasive and accusational emails and to escalate the case to a claim. Ebay refunded her money, but thankfully out of their funds not mine because she didn't follow procedure and send the item with tracking and hopefully because they realised I was telling the truth about not receiving it.
I then received a charming negative feedback, once again calling me a liar. I would hardly have survived selling on ebay for 10 years if I was a liar, would I?! I noticed she had left other buyers negative feedback and they had responded saying she was aggressive and rude, so I left a follow up echoing this. She then messaged me saying she was going to report me to the police for lying about the coat! I told her if she tried to contact me again I would report her to police for harassment! I didn't hear from her again... (Phew, I thought)
Then yesterday I receive a letter from the Royal Mail saying that she has contacted them to get a refund (the date it said she first made contact was a week after she had received the refund through ebay) and could I confirm that I did not receive the item? Essentially if I cooperate, I am enabling her to get her money back TWICE and after the grief she has given me I don't see why I should do anything to make her life easier. I'm still reeling from the whole experience but can't help thinking that if I don't respond I will get yet more agro from her! So...AIBU to just put the letter in the bin? Could their be repercussions with the Royal Mail if I don't reply to it? And AIBU that I just can't stop feeling so mad that someone has accused me of being a liar when I'm not?!