I bought a chest of oak drawers, which arrived with quite a deep scratch /gouge thing right on the front, about 3 inches long, quite deep, looks like a power tool skidded along it in the factory.
Retailer insisted on sending out a "technician" to see if they could repair it. This took 3 weeks to happen. The guy saisd he couldnt conceal it because the scratch was against the grain, and it actually looked a bit worse when he was done. Said he would tell the retailer and they would contact me. Fast forward a week to today when I phoned them having given up on them contacting me.
Anyway, before discussing anything else he offered me money off it for my inconvenience, to just keep it. (the drawers cost £359.)
I said, how much money?
He said how much do you want?
I said well I dont know your ball park figures.
He said £75 into your account today.
I know I can reject the goods, but it is more hassle trying to re package it and arrange uplift. Its all taken nearly a month so far.
What I wander is is the £75 just his starting figure and could negotiate more and just live with the damage. And if so , how much. It is right on the bloody front.
But maybe for big discount i could learn to live with it and think of it as "character"
Has anybody done this and how much did they get back and how much is reasonable to ask for? The are obviously hell bent on not replacing it.