Way back in march i did a big internet shop, including topshop. When i got my topshop parcel it had obviously been tampered with and after opening there was an item missing. I called customer services, they were very nice, refunded the item and apologised. I actually said i'd rather have the item than a refund but it was then sold out in my size.
I have made orders between now march and now, nothing wrong. Yesterday i made an order and then got an email to be told it was cancelled. At the same time made a miss self ridge order, which was also cancelled. Today i phoned customer services to be told that the item missing in march had been refunded in store using the order number. But it wasn't refunded to my card. And so i am blocked from purchasing anything from topshop or its associates online. The customer services lady made me feel all embarrassed, as though i had actually done what they were saying. She said i could still shop in stores but I am currently unable to go into stores to shop as i am recovering from serious illness.
I have been quite a good customer and i am a bit [hhmm] that they have banned me for supposedly returning a £15 item that i never received. Do you think i have been rightly banned? (And yes i am aware this is not a huge problem and will have very little impact on my daily life.)