To expect the MORRISONS checkout operator not to embarrass me for using vouchers

[needsomesunshine]

Spent ten pounds in morrisons & used some luncheon vouchers. Checkout woman looked me up & down then asked the next checkout operator if the vouchers were "alright". Than asked me if I got them because I was on benefits! Queue was building up so I politely said no & left. Wish I'd said something now! MORRISONS need to train their staff properly.They're still getting the money & shouldn't make people feel embarrassed for using vouchers. Times are hard!

PBB no one can make you feel anything? One of the things I teach my children is to consider whether what they say will offend or upset other people

Hang on, since when had there been a stigma about LVs?

Out of interest, why do you get them, OP?

You shouldn't be made to feel embarrassed, times are hard of late & lots of grocery items are getting higher priced.
Complain op, and complain until you get an apology!

Accumens, thank you for the suggestion that I am psychopath! Did you mean to be so rude?

DeadTall - I also teach my children not to be rude & offensive. That is completely different to being made to feel something by someone else. If you feel good about yourself, your sense of self worth is not going to be undermined by someone else being rude. Their rudeness is their problem, not mine. So, Accumens comment that I am a psychopath doesn't bother me, I see that as her issue. I know that I am a well-rounded, balanced human being and not suffering from a severe mental illness.

My whole point here was that needsome had nothing to feel embarrassed about. If you allow others to dictate your feelings, you have no control over yourself & that is not a good place to be.

Well I have received an email apology this afternoon but no voucher!
Obviously they don't think I'm important enough

Does the apology say that they will train the staff member?

They have said that they have spoken to the general manager & made him aware if the issue. All staff will be made aware of how to process vouchers. I emailed back saying the staff member should be spoken to individually but haven't heard.

Oh I remember LV! What happened to them? You just don't see them anymore, I didn't even know they still existed. Did your employer give them to you OP? I want some.

Needsomesunshine, be grateful they didn't give you a voucher, or when it came for you to use it, the who saga would start again!

Morrisons staff have to check all the vouchers because an amazing number of people try to pull a fast one/are illiterate.

So OP she wasn't checking with the other member of staff to embarrass you. It is company policy. Yes asking if you were on benefits was a tad tactless,but from my experience, a large number of the staff themselves were on some kind of benefit. So it's hardly likely that she asked to embarrass you. I would suggest you get over yourself and brush it off. She and the other customers no doubt forgot about you the second you left her checkout.

Also,I have also worked for Morrisons in the past and it is bollocks that you're told not to comment on anything to the customer. Anything? Anything at all? That would result in shit customer service.

Kendodd quite a few companies give out luncheon vouchers as a staff benefit. I know the Met Police give out some, as do quite a few local authorities. In London, you see a lot of sandwich shops with the "LV Accepted" sign in windows.

I saw a checkout person sigh at a woman using healthy start vouchers the HUmphed at her because she was trying to get them out her purse and check the dates on them , while trying to content her children, after she left I said to the operator I am glad My children are grown up now that poor girl looked frazzled, then shot her a glare, some people are just so rude, report them if it happens again

I think it is quite rude. Usually I am quite chilled out about stuff like this but I do object to random people being nosey about the shopping. I can cope with 'having a party?' if I have loads of party food and drink or ' ooh you have healthy shopping' if stocking up on weekly fruit and veg.

I would object to someone asking if I was on benefits regardless of the reason and I also objected to the cashier asking if I wanted it to be a yes or no when I bought a pregnancy test!

I used to get luncheon vouchers from a previous employer. I always thought that there was a certain 'cachet' associated with getting LVs from your employer. They're still used a lot in France and are viewed as a valuable perk that shows how well paid you are and how important your employment is!

Didnt get a voucher, just another email apologising. They didnt ask for the cashiers details. I will of course let it go. I posted on ABU to get some other points of you. Feel a bit better now

Oh and for all you that wanted to know. My husband gets them from work as he doesn't have a rest room. Apparently the law is if you don't have any rest facilities they have to provide them. So there you go!

MrsAce I think we work for the same company and I do exactly the same as you!
It always surprises me how many customers apologise for using vouchers/coupons. I always tell them not to worry because I use loads!
To the OP I think you should complain to the manager, the cashier was totally out of line for asking you that.